Client Service Coordinator - 000455

Banfield Pet Hospital; Frederick (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading pet hospital is seeking a Client Service Coordinator to manage client and pet flow, ensuring exceptional service and effective communication. The role requires strong client service skills and the ability to multi-task efficiently in a busy environment.

Qualifications

• Strong written and verbal communication skills in English.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Manage client and pet flow to ensure excellent client care.
• Educate clients about wellness plans and hospital services.
• Perform administrative functions and manage finances.

Skills

Leadership

Customer Focus

Effective Communication Skills

Client Service Skills

Time Management

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates care in a friendly, welcoming, and efficient manner. The role aims to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services and manage client and pet flow to ensure excellent client care and team productivity.
3. Increase the number of pets seen by maintaining a productive and efficient hospital environment.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring comfort, and educating about pet health.
5. Educate clients about wellness plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
7. Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
8. Manage finances with accurate balances and proper procedures.
9. Perform administrative functions as needed.
10. Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The customer is our boss; quality and value are our goals.
• Responsibility: We demand and support total responsibility.
• Mutuality: Shared benefits ensure enduring relationships.
• Efficiency: Use resources fully, waste nothing, and focus on core strengths.
• Freedom: Freedom to shape our future, supported by profits.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Skills
• Knowledge of Preventative Care and Wellness Plans
• Effective Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE

• Ability to multi-task efficiently under distracting conditions.
• Strong written and verbal communication skills in English.
• Organizational skills to systematically carry out tasks.
• Problem-solving skills to analyze and resolve issues practically.
• Excellent client service skills ensuring attentive and courteous service.
• Ability to follow instructions accurately and provide clear directions.