Veterinary Client Services Lead

Ethos Discovery; Campbell (CA); On-site; USD 89,048,000 - 100,289,000; Full time

Benefits offered by this job

Medical, dental, and vision

401k with employer match

Paid time off

Job summary

SAGE Campbell, part of Ethos Veterinary Health, is seeking a Client Service Lead to manage a team of Client Service Coordinators in Campbell, CA. You will ensure outstanding client experiences while overseeing scheduling, payroll, and daily close processes.

You will lead by example, mentor staff, and collaborate with veterinarians, technicians, and support teams to maintain a welcoming, efficient hospital culture and high service standards.

Qualifications

• 3+ years in fast-paced, high-volume client service
• Leadership experience highly preferred
• Self-starter with ownership and professional demeanor
• Ability to mentor and train team members
• Proficient in Outlook, Word, Excel, PowerPoint and communications systems
• Excellent communication, verbal and written

Responsibilities

• Lead a team of Client Service Coordinators
• Ensure exceptional client experience
• Complete monthly schedule and ensure coverage
• Manage department payroll and staffing costs, including review of timecards
• Fill in as a Client Service Coordinator as needed
• Ensure daily financial close is completed
• Develop and refine SOPs for efficiency and compliance
• Deliver results in staff development, training, client satisfaction, and safety
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive hospital culture

Skills

Leadership

Communication

Mentorship

Teamwork

Driver's license

Tools

Microsoft Office

Job description

Client Service Lead - SAGE Campbell

$31 - $35 per hour

Full-time opportunity in Campbell, California

Full-time, 5/8's. Open availability preferred, with the ability to work nights, weekends, and holidays as needed.

Lead the client service team at SAGE Campbell, a hospital offering Emergency, Critical Care, Urgent Care, Surgery, Oncology, Internal Medicine, Neurology and Physical Rehabilitation services. In this role, you'll manage a team of Client Service Coordinators and ensure every team member provides an exceptional client experience.

Why Join SAGE Campbell

At SAGE Campbell, part of Ethos Veterinary Health, you'll join a team committed to providing the highest standard of compassionate and collaborative veterinary care to every patient. Along with state-of-the-art diagnostic equipment and treatment options, the team prides itself on a positive culture in a training environment that drives inclusiveness and camaraderie. Being part of the Campbell team provides you with opportunities to expand your skillset and grow with us.

In your day-to-day, you will:

• Manage a team of Client Service Coordinators
• Ensure all team members provide an exceptional client experience
• Complete the monthly schedule and ensure adequate coverage
• Manage department payroll and staffing costs, including review and approval of timecards
• Fill in as a Client Service Coordinator as needed
• Ensure the daily financial close is properly completed
• Participate in the development of and refinements to best practices (SOPs) to ensure efficiency and compliance
• Deliver results in areas of staff development, training, client satisfaction, and safety
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

What You Bring

• A minimum of 3 years of experience in a fast-paced, high-volume client service setting
• Leadership experience highly preferred
• A self-starter with a strong sense of ownership and a positive, professional attitude and demeanor
• Ability to lead by example and positively influence others by managing and participating in the mentorship and training of team members
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communications systems
• Excellent positive and productive communication skills, both verbally and in writing
• Valid California driver's license, proper vehicle registration, and California's minimum automobile insurance coverage
• Ability to work shifts, days, nights, weekends, and holidays
• A collaborative mindset and commitment to exceptional patient care

Perks & Benefits

Ethos Veterinary Health offers a comprehensive benefits program for all eligible employees, including:

• Medical, dental, and vision
• 401k with employer match
• Paid time off (including sick time)
  The team can provide more information about compensation and benefits for your specific location during the process.

Location Highlight

Campbell sits in the heart of the South Bay, minutes from San Jose and the rest of Silicon Valley. Its walkable downtown offers local restaurants, shops, and a weekly farmers' market, and the Los Gatos Creek Trail runs right through town. The Santa Cruz Mountains and the coast are both within easy reach for weekend getaways.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two‑way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.