Client Service Coordinator

Banfield Pet Hospital; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

A renowned veterinary hospital seeks a Client Service Coordinator to enhance client experience and streamline operations. The role requires strong multi-tasking and communication skills to manage client interactions, educate about services, and support the veterinary team's productivity. Ideal candidates will demonstrate leadership and customer-focused values.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Ability to multi-task efficiently under distracting conditions.
• Strong organizational skills.

Responsibilities

• Manage client flow and ensure excellent care.
• Promote hospital services and educate clients.
• Perform administrative functions and manage finances.

Skills

Leadership

Customer Focus

Multi-tasking

Communication Skills

Client Service Skills

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates client and pet care in a friendly, welcoming, and efficient manner. The role aims to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively promote hospital services and manage client flow to ensure excellent care and maximum team productivity.
• Maximize the number of pets seen through efficient hospital operations, supporting wellness plan clients.
• Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring comfort, and educating about pet health.
• Educate clients on wellness plans, preventative care, and hospital services.
• Assist incoming clients with documentation, enter pet information into the system, and ensure proper identification.
• Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
• Manage finances accurately, including opening and closing procedures.
• Perform administrative functions as needed.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss; quality and value are our goals.
• Responsibility: We demand and support total responsibility.
• Mutuality: Shared benefits create enduring relationships.
• Efficiency: Use resources fully, waste nothing, and focus on core strengths.
• Freedom: Freedom to shape our future; profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

Leadership, Customer Focus, Multi-tasking, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Preventative Care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task efficiently under distracting conditions.
• Excellent communication skills in English, both written and verbal.
• Strong organizational skills, able to bring order to chaos.
• Proficient problem-solving skills with practical solutions.
• Consistently attentive and courteous client service.
• Ability to follow instructions accurately.
• Mathematical skills: addition, subtraction, multiplication.

Valid driver's license and dependable transportation required.

Weekend and evening availability required; hospital is open Monday through Saturday.