Client Service Coordinator Position Available

Banfield Pet Hospital; Village of Garden City (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

A leading veterinary hospital is seeking a Client Service Coordinator to enhance client experience and operational efficiency. The role involves welcoming clients, providing education on pet health, and ensuring smooth service delivery to advocate for wellness plans. Ideal for individuals with strong client interaction skills seeking a rewarding position in a pet-focused environment.

Qualifications

• Strong communication and interpersonal skills.
• Ability to educate clients regarding pet health.
• Experience in a customer service environment.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize productivity of the veterinary medical team.
• Provide exceptional service to clients and educate them.

Skills

Client Communication

Client Education

Administrative Skills

Job description

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team in terms of the number of clients and pets, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
3. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients by completing required documentation, entering pet information and history into the computer, using proper collars and tags for identification, and ensuring prompt service.
7. Assist outgoing clients by providing necessary instructions, information, invoices, dispensing prescriptions per veterinarian’s instructions, selling retail products, and scheduling future appointments.
8. Manage finances by maintaining accurate balances and following proper opening and closing procedures.
9. Conduct administrative functions as necessary.
10. Perform other job duties as assigned.