Customer Service Coordinator - Direct Sales (Remote)

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Customer Service Coordinator to enhance customer retention through effective management and project facilitation. This role requires strong analytical and communication skills, with a focus on supporting sales teams and meeting customer expectations. The position offers comprehensive benefits and a competitive hourly wage in a remote work environment.

Benefits

Comprehensive medical, dental, vision insurance

401k plan

Paid parental leave

Vacation and floating holidays

Paid sick time

Paid holidays

Qualifications

• Minimum 3 years office experience required.
• Strong computer skills required.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Responsible for increasing customer retention through program management.
• Manage revenue backlog and facilitate customer meetings.
• Collaborate with internal/external teams to meet customer needs.

Skills

Analytical approach to problem solving

Outstanding communication

Customer service skills

Project facilitation

Presentation skills

Education

College degree preferred

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, VESTIS, is seeking professionals. Apply via Lensa today!

Description

The Customer Service Coordinator will support inside and outside sales representatives

Responsibilities/Essential Functions

• Responsible for increasing customer retention through process knowledge and program management implementation.
• Required to manage revenue backlog based on assignment.
• Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners.
• Create tutorials and facilitate customer meetings via webinars.
• Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer’s needs are met on schedule.
• Pro-actively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities.
• Advanced knowledge in direct sales order entry system, value added-services, and all operational processes.
  
  

Knowledge/Skills/Abilities

• Ability to facilitate and lead projects.
• Experienced Presentation skills.
• Ability to take analytical approach to problem solving.
• Strong resolution orientation with outstanding communication and customer service skills.
• Strong communication skills / grammar.
• Ability to work independently in a fast paced and changing environment.
• Strong computer skills required.
• Microsoft Office knowledge required including strong Excel, Outlook, Word and Windows.
  
  

Working Environment

• Remote.
  
  

Experience

• College degree preferred and/or minimum 3 years office experience.
  
  

Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company’s 401k plan. Employees are eligible for 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.

Compensation: The hourly rate for this position ranges from $20.00 to $22.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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