Client Service Coordinator

Porthealth; New Bern (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

403(b) Retirement Plan

Job summary

Easterseals PORT Health is seeking a Service Coordinator to supervise developmental disabilities services for individuals in the EMPOWER programs at New Bern locations. You will ensure best practices, outcomes-based supports, and compliance with state, federal, and agency standards.

The role requires coordinating enrollment documentation, authorizations, and referrals, while tracking progress and collaborating with MCOs and other service lines to meet participant needs and preferences.

Qualifications

• Bachelor’s degree from a college or university accredited by USDOE or CHEA.
• Minimum of two (2) years’ experience working with individuals with Intellectual and/or Developmental Disabilities.
• Must have a valid, unrestricted driver’s license.
• Satisfactory criminal background check and acceptable motor vehicle record.
• Knowledge of Microsoft Word, Microsoft Excel, Zoom and Microsoft Teams.

Responsibilities

• Supervise developmental disabilities services for individuals enrolled in the Empower programs at assigned locations.
• Complete enrollment documents for EHR and Provider Direct and forward to Billing Specialist.
• Ensure necessary consents and authorizations are in place before supports begin and services stay within authorized limits.
• Develop person-centered plans and short-range goals, consents, and NCSNAP as required.
• Report progress towards goals to program supervisor, staff and families quarterly using available resources to meet participant needs.
• Collaborate with MCO and other entities to ensure supports align with desires and needs of individuals.

Education

Bachelor's degree (USDOE/CHEA accredited)

Tools

Microsoft Word

Microsoft Excel

Zoom

Microsoft Teams

Job description

Are you excited by the idea of supporting a diverse team of professionals who focus on enriching the lives of children and young adults? If you answered yes, we invite you to pursue our full-time opportunity for Service Coordinator in New Bern. This position is responsible for supervision of developmental disabilities services for individuals enrolled in the EMPOWER programs such as recreation, wellness and transition programs for assigned locations. This position is responsible for ensuring best practices, supports based on the personal outcomes of the individual and or family, and compliance with all state, federal, and agency standards as required for assigned services

Full-time Schedule:

Monday-Friday from 9am-5pm

What You’ll Do

You will be responsible for supervision of developmental disabilities services for individuals enrolled in the Empower programs such as Recreation & Wellness and Transition programs for assigned locations.

• Ensuring best practices, supports based on the personal outcomes of the individual and/or family, and compliance with all state, federal, and agency standards as required for assigned services.
• Complete required enrollment documents for EHR and Provider Direct and forward to Billing Specialist.
• Supports Empower management by ensuring necessary consents and authorizations are in place before supports begin, and ensures services provided are within authorized limits.
• Ensures referral process is completed correctly and efficiently including the appropriate development of person-centered plans and short-range goals, consents, and NCSNAP (if required).
• Reports on progress towards those goals to specified program supervisor, direct staff and families on a quarterly basis utilizing available resources to meet individualized needs of participants.
• Collaborates with MCO and other entities and service lines to ensure supports are provided based on desires and needs of individuals

How You’ll Benefit

We offer competitive benefits to benefits eligible positions.

• Paid time off and paid holidays
• Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
• Life Insurance, Disability Insurance and more
• 403(b) Retirement Plan
• Employee Assistance Program and Legal services, when needed

What We’re Looking For

• Bachelor’s degree from a college or university accredited by an entity approved by USDOE or CHEA.
• Minimum of Two (2) years’ experience working with individuals with Intellectual and / or Developmental Disabilities, and meets qualifications for Qualified Professional.
• Must have a valid, unrestricted, state appropriate driver’s license and personal vehicle insurance.
• Satisfactory criminal background check and acceptable motor vehicle record.
• Knowledge of programs such as Microsoft Word, Microsoft Excel, Zoom and Microsoft Teams.

Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row!

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL)organization.