Program Manager

Easterseals PORT; New Bern (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental & Vision benefits

403(b) Retirement Plan

Employee Assistance Program

Merchant discounts

Job summary

Easterseals PORT Health is seeking a dynamic Program Manager to lead the EMPOWER team in New Bern, NC. This full‑time role features a Monday–Friday 9:00–5:30 schedule with some Saturdays, and offers a competitive salary plus comprehensive benefits.

Under supervision of the Program Director, you will oversee program development, budgeting, licensing, and quality assurance, while directly supervising program staff and coordinating with administrative functions to meet goals.

Qualifications

• Bachelor’s Degree in human services.
• Minimum of three years of program and supervisory experience, including residential services.
• Valid North Carolina driver’s license and insurability.

Responsibilities

• Provide program development, personnel management, and overall operational administration for the EMPOWER program.
• Ensure quality services that support individuals to achieve personal outcomes; protect rights and welfare.
• Recruit, train and supervise assigned staff; conduct performance appraisals and feedback.
• Develop annual budgets and monitor financial performance; seek cost containment opportunities.
• Prepare for licensing inspections and audits; ensure compliance and corrective action as needed.
• Maintain program accreditation and licensure.

Skills

Personnel supervision

Interpersonal skills

Leadership

Training

Education

Bachelor's Degree in human services

Job description

Easterseals PORT Health, a non-profit service provider in North Carolina & Virginia, islooking for a dynamic and dedicated Program Manager to lead our EMPOWER team in New Bern, NC. This Full-Time position offers competitive salary and comprehensive benefit package. The schedule is Monday-Friday 9-5:30pm with some Saturdays required. If you’re looking for a rewarding, challenging position with a sustainable organization, we’d love to explore this opportunity with you.

What You’ll Do:

Under the general supervision of the Program Director, the Program Manager has responsibility for the marketing, developing, planning, and implementing of services and supports provided within our EMPOWER Program.

• Provide program development, personnel management, and overall operational administration, including coordination of on-going activities, to meet the established goals and objectives of the program.
• Ensure quality services that support individuals to achieve personal outcomes. Protect the rights and ensures health, safety, and welfare of the individuals we support.
• Recruit, train and manage assigned employees in a manner consistent with organizational policies and values. Conduct regular employee performance appraisals and maintain an employee feedback process to enhance work processes and employee understanding.
• Develop annual budgets for each assigned cost center. Provide for effective monitoring and financial managements of the program. Seek and recommend potential opportunities for cost containment and analyze variance from budget plan or anticipated trends. Contribute toward the successful implementation of the annual operating plan and assist with financial analysis and formulation of recommendations to achieve goals and objectives.
• Prepare for and oversee all applicable licensing inspections and state and local audits; ensure compliance; develops and implement plan of correction if necessary.
• Comply with all Division of MH/DD/SA standards, requirements of funding systems, licensure and HUD requirements.
• Maintains program accreditation and licensure.

Supervisory Responsibility:

This position will directly supervise Program Supervisors, Service Coordinators, Administrative Assistants and direct service employees.

How You’ll Benefit:

You’ll earn a competitive salary based on experience and join a growing team making a difference in our community. We offer competitive salary, comprehensive benefits and professional development.

Our benefits include:

• Paid time off and paid holidays
• Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
• Life Insurance, Disability Insurance and more
• 403(b) Retirement Plan
• Employee Assistance Program and Legal services, when needed
• Lots of Merchant Discounts to improve your purchasing power!

What We’re Looking For:

• Bachelor’s Degree from a college or university accredited by an entity approved by USDOE or CHEA in human services
• A minimum of three years of program and supervisory experience required, including experience in residential services
• Exceptional skills in personnel supervision, interpersonal relationships, discipline, training, and leadership.
• A valid North Carolina driver’s license, good driving record and insurability is required.
• Must have reliable transportation that will allow movement throughout the program delivery area.

Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row!

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.

Applicants of all abilities are encouraged to apply!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.