Client Service Coordinator

Easterseals PORT; New Bern (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, and Vision Health

Life Insurance

403(b) Retirement Plan

Employee Assistance Program

Legal services

Job summary

Easterseals PORT Health is seeking a full-time supervisor to oversee developmental disabilities services under the Empower programs at multiple North Carolina locations, with a standard Monday–Friday, 9am–5pm schedule.

You will ensure compliance with state and agency standards, manage enrollment and consents, and coordinate with MCO and other teams to deliver person-centered supports. A Bachelor's degree and 2+ years of relevant experience are required.

Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum of two years’ experience supporting individuals with intellectual/developmental disabilities.
• Valid, unrestricted driver's license and personal vehicle insurance.
• Knowledge of Microsoft Word, Excel, Zoom and Teams.

Responsibilities

• Supervise developmental disabilities services for Empower program participants at assigned locations.
• Ensure best practices, personal outcomes, and compliance with all standards.
• Complete enrollment documents for EHR and Provider Direct; forward to Billing.
• Secure necessary consents and authorizations before supports begin.
• Develop person-centered plans and short-range goals with required consents.
• Report progress to supervisor, staff and families on a quarterly basis.
• Collaborate with MCO and other service lines to align supports with needs.

Skills

Supervision

Program coordination

Documentation

Communication

Collaboration

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Zoom

Microsoft Teams

Job description

Full-time Schedule:

Monday-Friday from 9am-5pm

What You’ll Do

You will be responsible for supervision of developmental disabilities services for individuals enrolled in the Empower programs such as Recreation & Wellness and Transition programs for assigned locations.

• Ensuring best practices, supports based on the personal outcomes of the individual and/or family, and compliance with all state, federal, and agency standards as required for assigned services.
• Complete required enrollment documents for EHR and Provider Direct and forward to Billing Specialist.
• Supports Empower management by ensuring necessary consents and authorizations are in place before supports begin, and ensures services provided are within authorized limits.
• Ensures referral process is completed correctly and efficiently including the appropriate development of person-centered plans and short-range goals, consents, and NCSNAP (if required).
• Reports on progress towards those goals to specified program supervisor, direct staff and families on a quarterly basis utilizing available resources to meet individualized needs of participants.
• Collaborates with MCO and other entities and service lines to ensure supports are provided based on desires and needs of individuals

How You’ll Benefit:

We offer competitive benefits to benefits eligible positions.

• Paid time off and paid holidays
• Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
• Life Insurance, Disability Insurance and more
• 403(b) Retirement Plan
• Employee Assistance Program and Legal services, when needed

What We’re Looking For:

• Bachelor's degree from a college or university accredited by an entity approved by USDOE or CHEA.
• Minimum of Two (2) years’ experience working with individuals with Intellectual and / or Developmental Disabilities, and meets qualifications for Qualified Professional.
• Must have a valid, unrestricted, state appropriate driver’s license and personal vehicle insurance.
• Satisfactory criminal background check and acceptable motor vehicle record.
• Knowledge of programs such as Microsoft Word, Microsoft Excel, Zoom and Microsoft Teams.

Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row!

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.

Equal Opportunity Employer
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