Client Service Coordinator

Banfield Pet Hospital; Memphis (TN); On-site; USD 40,000 - 53,000; Part time

Job summary

A leading veterinary services provider is seeking a Client Service Coordinator to enhance client experience and streamline hospital operations. The role involves managing client flow, educating clients about services, and ensuring exceptional service. Ideal candidates will possess strong communication and organizational skills, along with a commitment to client care. This part-time position offers an opportunity to thrive in a dynamic environment while supporting a passionate veterinary team.

Qualifications

• Ability to multi-task effectively under distracting conditions.
• Excellent communication skills in English, both written and verbal.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Educate clients about wellness plans and hospital services.
• Manage finances with accurate balances and proper procedures.

Skills

Communication

Organizational Skills

Problem-Solving

Client Service

Mathematical Skills

Tools

Microsoft Office Suite

Job description

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Client Service Coordinator

Summary of Job Purpose and Function

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures good communication with associates and clients, and coordinates care in a friendly, welcoming, and efficient manner, encouraging clients to return and refer others.

Essential Responsibilities and Tasks

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and managing client flow to ensure excellent care and team productivity.
3. Maximize the number of pets seen by the hospital team through efficient hospital operations.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
5. Educate clients about wellness plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, pet information entry, and prompt service.
7. Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and scheduling.
8. Manage finances with accurate balances and proper procedures.
9. Conduct administrative functions as necessary.
10. Perform other duties as assigned.

Capabilities and Experience (Can Do)

1. Ability to multi-task effectively under distracting conditions.
2. Excellent communication skills in English, both written and verbal.
3. Strong organizational skills and systematic approach to tasks.
4. Problem-solving skills with the ability to analyze and resolve issues.
5. Client service skills ensuring courteous and attentive service.
6. Ability to follow instructions accurately and provide directions.
7. Mathematical skills including basic operations and unit conversions.
8. Computer proficiency with Microsoft Office Suite and specialized software.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Business Development and Sales
• Industry: Veterinary Services

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Memphis, TN $40,768.00-$52,416.00 4 weeks ago