Client Service Coordinator

Banfield Pet Hospital; Southfield (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading pet healthcare provider is seeking a Client Service Coordinator to manage client and pet flow, ensuring exceptional service and communication. The role involves promoting services, educating clients, and maximizing team productivity in a welcoming environment.

Benefits

Health Insurance

Retirement Plans

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability

Flexible Spending Accounts

Parental Leave

Continuing Education

Qualifications

• At least 18 years old for radiography.
• One year customer service experience preferred.

Responsibilities

• Manage client and pet flow through the hospital.
• Promote hospital services and ensure maximum team productivity.
• Provide exceptional service and educate clients on pet health.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Problem-Solving

Multi-tasking

Education

High School diploma

Tools

MS Office

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Summary of Job Purpose and Function

The Client Service Coordinator ("CSC") manages client and pet flow through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with associates and clients, and coordinates care in a friendly, welcoming, and efficient manner. The role encourages client retention and referrals.

Essential Responsibilities and Tasks

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and routing clients and pets to ensure superior care and maximum team productivity.
3. Maximize the number of pets seen through an efficient hospital operation supporting wellness plan clients.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring comfort, and educating on pet health.
5. Educate clients about wellness plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling.
8. Manage finances with accurate balances and proper procedures.
9. Perform administrative functions as needed.
10. Other duties as assigned.

The Five Principles

• Quality, Responsibility, Mutuality, Efficiency, Freedom

Hiring Qualifications and Competencies

Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Communication Skills, Client Service Skills, Priority Setting, Time Management, Preventative Care, OWPs

Capabilities and Experience

Multi-tasking, strong communication, organizational skills, problem-solving, client service, intellectual and mathematical abilities, computer proficiency with MS Office.

Attitudes (WILLDO)

Initiative, Integrity, Cooperativeness, Flexibility, Independence, Resiliency under stress.

Working Conditions

Long periods at a computer, confidence around pets, possibly more than 40 hours/week including weekends and evenings, and physical ability to perform duties.

Experience, Education, and Training

High School diploma preferred, at least 18 years old for radiography, one year customer service experience preferred, veterinary or medical background a plus.

Additional Information

Pay range: $16.16 - $20.66/hour. We offer a comprehensive benefits package, including health insurance, retirement plans, student debt relief, paid time off, mental health resources, life insurance, disability, flexible spending accounts, parental leave, continuing education, and various other perks.