Client Service Coordinator

Boland Trane Associates Inc & Boland Trane Service; Gaithersburg (MD); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Excellent pay and benefits

Great and supportive work environment

Professional training and growth

Generous educational assistance 프로그램

Recognition and outstanding co-workers

Job summary

Boland Trane Associates Inc & Boland Trane Service is seeking a Client Service Coordinator in Gaithersburg, MD. The role coordinates internal and external client service requests, performing administrative duties and ensuring timely communication and scheduling.

Hybrid work arrangement with in‑office training period required. The position emphasizes excellent client service, strong English communication, and proficient MS Office skills, with dispatch experience viewed favorably.

Qualifications

• High School diploma or equivalent experience and education required.
• 2 years of administrative and client service experience.
• Dispatch experience is a plus.
• Strong computer skills, proficient in MS Office.
• Positive, resilient, self-starter, takes initiative.
• Punctual, multi-tasker, reliable, organized, detail-oriented.
• Strong client service and time management skills, team player, works well with others, friendly.
• Excellent communication and phone skills, motivated, works well under pressure and deadlines.

Responsibilities

• Always provide excellent client service to all internal and external clients.
• Answer telephones and email messages in friendly, prompt, and professional manner.
• Monitor phone lines and help the next call in the queue.
• Receive and convey important information in a timely fashion.
• Process, schedule and follow up on quoted jobs from the time they are routed until they are sent to billing.
• Process, schedule and follow up on contracted service inspections.
• Process daily and weekly time for Service Technicians and Apprentices.
• Ensure by the end of the day that each technician is informed of their schedule for the following day.
• Utilize all functions within Wennsoft, SharePoint, and other utilized software systems.
• Monitor and respond to all email and voicemail messages received by Command Center and yourself in a timely fashion.
• Assist all Service Technicians and Apprentices continually; updating contract obligations, maintaining their schedules, issuing purchase orders for supplies/ parts ordered, verify accurate time entries, and proactively assisting with client communications.
• Other duties as assigned

Skills

Customer service

Communication

Time management

Organizational skills

Detail oriented

Education

High School diploma

Tools

MS Office

Wennsoft

SharePoint

Job description

Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients.

Why Boland:

• Named "Best Place to Work" by Washington Business Journal 19 times
• Industry leader in advanced HVAC technology
• Strong culture of training, growth, and support

Client Service Coordinator:

Coordination of internal and external client service requests. Administrative duties as described in responsibilities.

Job Type: Full-time

Workplace Type: Hybrid, Flex for your day, 3 days per week in person

*Required to be in the office 5 days a week during the training period.

Office Location: Gaithersburg, MD

FLSA Status: Non-Exempt

What you will do:

• Always provide excellent client service to all internal and external clients
• Answer telephones and email messages in friendly, prompt, and professional manner
• Monitor phone lines and help the next call in the queue
• Receive and convey important information in a timely fashion
• Process, schedule and follow up on quoted jobs from the time they are routed until they are sent to billing
• Process, schedule and follow up on contracted service inspections
• Process daily and weekly time for Service Technicians and Apprentices
• Ensure by the end of the day that each technician is informed of their schedule for the following day
• Utilize all functions within Wennsoft, SharePoint, and other utilized software systems
• Monitor and respond to all email and voicemail messages received by Command Center and yourself in a timely fashion
• Assist all Service Technicians and Apprentices continually; updating contract obligations, maintaining their schedules, issuing purchase orders for supplies/ parts ordered, verify accurate time entries, and proactively assisting with client communications.
• Other duties as assigned

What we're looking for:

• High School diploma or equivalent experience and education required
• 2 years of administrative and client service experience
• Dispatch experience is a plus
• Strong computer skills, proficient in MS Office
• Positive, resilient, self-starter, takes initiative
• Punctual, multi-tasker, reliable, organized, detail-oriented
• Strong client service and time management skills, team player, works well with others, friendly
• Excellent communication and phone skills, motivated, works well under pressure and deadlines

Physical Requirements:

• Sitting for extended periods of time
• Ability to work in standard office environment

We offer:

• Excellent pay and benefits
• Great and supportive work environment
• Professional training and growth
• Generous educational assistance program
• Recognition and outstanding co-workers!

We want to hear from you!

Boland is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or veteran status. We comply with applicable federal laws, including Section 503 of the Rehabilitation Act and VEVRAA.