Client Service Coordinator

BOLAND; Gaithersburg (MD); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Professional training

Educational assistance

Great team environment

Job summary

Boland, a leading HVAC and building systems provider in the DC, Maryland, and Northern Virginia region, is seeking a Client Service Coordinator in Gaithersburg, MD. This full-time role supports internal and external client service requests, with a hybrid schedule and three days in the office per week.

You will manage communications, schedule quotes and inspections, and coordinate with service technicians and apprentices using Wennsoft and SharePoint.

Qualifications

• High School diploma or equivalent required.
• 2 years of administrative and client service experience.
• Dispatch experience is a plus.
• Strong computer skills, proficient in MS Office.
• Excellent communication and phone skills, motivated, works well under pressure.

Responsibilities

• Provide excellent client service to internal and external clients.
• Answer phones and emails promptly and professionally.
• Monitor queues and relay information in a timely manner.
• Process, schedule and follow up on quoted jobs from routing to billing.
• Process, schedule and follow up on contracted service inspections.
• Enter and track daily/weekly time for technicians and apprentices.
• Ensure technicians are informed of schedules for following day.
• Utilize Wennsoft, SharePoint, and other systems effectively.
• Respond to emails and voicemail messages promptly.
• Assist technicians with contracts, scheduling, and client communications.

Skills

MS Office

Customer service

Time management

Communication

Education

High School diploma or equivalent

Tools

Wennsoft

SharePoint

Job description

Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients.

Why Boland

• Named "Best Place to Work" by Washington Business Journal 19 times
• Industry leader in advanced HVAC technology
• Strong culture of training, growth, and support

Client Service Coordinator

Coordination of internal and external client service requests. Administrative duties as described in responsibilities.

Job Type: Full-time

Workplace Type: Hybrid, Flex for your day, 3 days per week in person

Office Location: Gaithersburg, MD

FLSA Status: Non-Exempt

What You Will Do

• Always provide excellent client service to all internal and external clients
• Answer telephones and email messages in friendly, prompt, and professional manner
• Monitor phone lines and help the next call in the queue
• Receive and convey important information in a timely fashion
• Process, schedule and follow up on quoted jobs from the time they are routed until they are sent to billing
• Process, schedule and follow up on contracted service inspections
• Process daily and weekly time for Service Technicians and Apprentices
• Ensure by the end of the day that each technician is informed of their schedule for the following day
• Utilize all functions within Wennsoft, SharePoint, and other utilized software systems
• Monitor and respond to all email and voicemail messages received by Command Center and yourself in a timely fashion
• Assist all Service Technicians and Apprentices continually; updating contract obligations, maintaining their schedules, issuing purchase orders for supplies/ parts ordered, verify accurate time entries, and proactively assisting with client communications.
• Other duties as assigned

What We\'re Looking For

• High School diploma or equivalent experience and education required
• 2 years of administrative and client service experience
• Dispatch experience is a plus
• Strong computer skills, proficient in MS Office
• Positive, resilient, self-starter, takes initiative
• Punctual, multi-tasker, reliable, organized, detail-oriented
• Strong client service and time management skills, team player, works well with others, friendly
• Excellent communication and phone skills, motivated, works well under pressure and deadlines

Physical Requirements

• Sitting for extended periods of time
• Ability to work in standard office environment

We Offer

• Excellent pay and benefits
• Great and supportive work environment
• Professional training and growth
• Generous educational assistance program
• Recognition and outstanding co-workers!

Boland is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or veteran status. We comply with applicable federal laws, including Section 503 of the Rehabilitation Act and VEVRAA.