Client Service Coordinator

National Veterinary Associates; Canton (MA); On-site; USD 25,000 - 28,000; Part time

Job summary

Canton Veterinary Hospital is seeking a Part-Time Client Service Representative to greet clients, check in/out patients, and keep the front desk running smoothly. This role requires veterinary experience and offers early morning, day and evening shifts with rotating Saturdays.

You will work with the veterinary team to manage client needs, assist with reminders, and support doctors and staff. The position involves standing for long periods and lifting up to 50 pounds as needed.

Qualifications

• Experience in veterinary medicine is required.
• Ability to lift up to 50 pounds.
• Must multitask efficiently in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work early mornings, evenings, and rotating Saturdays.

Responsibilities

• Greet clients and determine needs of clients and patients.
• Check-in and check-out process; maintain front desk flow.
• Assist Hospital Manager and doctors as needed.
• Provide compassionate service and support to the veterinary team.
• Assist with client reminders for annual health assessments and procedures.

Skills

Client service

Communication

Multitasking

Active listening

Teamwork

Empathy for animals

Job description

Canton Veterinary Hospital is currently looking to fill a Part-Time Client Service Rep position. This position is for early morning day shifts and evening shifts with rotating Saturdays. Experience in Veterinary Medicine is required. This is a great opportunity for someone who is looking for growth in the veterinary field. There are many learning opportunities available.

The CSR'S main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Veterinary Receptionist is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic’s procedures and policies. The CSR is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.

This is a Part Time position; This position may require standing for long periods of time and some heavy lifting may be involved.

The Client Service Rep reports to the Hospital Manager and in his/her absence, the Managing doctor.

Job Requirements/ Skills/ Physical Demands:

An employee in this position must have a sense of caring for animals

• Ability to lift approximately 50 pounds
• Ability to multitask efficiently, and work well individually and within a team
• Must be able to handle the physical and emotional aspect of work in a veterinary clinic environment, including euthanasia
• Must have active listening, critical thinking, complex problem solving, time management, judgment and decision-making skills
• Excellent communication skills and the ability to work effectively and efficiently in a fast-paced environment.
• Models a professional and courteous manner with all staff and clients

Essential Functions:

• Communicates professionally and effectively to all members of the team and clients.
• Works collaboratively with veterinarian and technician team to help maintain the flow of pets
• Provides compassionate service to clients

Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.

• Follows time clock procedures for clocking in and out at the start and end of the shift and reports to work on time for each shift.
• Ensures the front office is clean and tidy, always maintaining a professional appearance.
• Assists the Hospital Manager with special projects during slow times.
• Ensures there is a sufficient supply of hospital forms and office supplies and reorders the needed supplies on a timely basis, or notifies the Hospital Manager well in advance, so that inventory never runs out.
• Maximizes schedule based on Doctor and time needed for an appointment.
• Assists Hospital Manager with additional clinic tasks as needed.

Compensation commensurate with experience.

Canton Veterinary Hospital is an equal opportunity employer. We strongly and proudly support and value the uniqueness of all individuals and promote a work environment where diversity is embraced.

Job Type: Part-time

Experience:

• Veterinary: 1 year (Preferred)
• Day Shift (Preferred)
• Night Shift (Preferred)
• Rotating Saturday Shift

Salary: $18-20/hr (commensurate with experience)

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.