Client Services Representative

Grace and Faye Consulting LLC; Hillsborough (CA); On-site; USD 33,062 - 38,572; Full time

Job summary

Grace and Faye Consulting LLC is looking for a Veterinary Reception Manager/Client Service Representative to join their hospital front desk team on the evening swing shift. This role is perfect for a people-person who thrives in a fast-paced environment and is passionate about pet care.

The ideal candidate has prior experience as a receptionist or in client service, strong communication skills, and a genuine love for animals. Join a supportive team where your work directly impacts the comfort and care of pets and their families.

Qualifications

• Prior experience as a receptionist or client service representative required.
• Experience in a veterinary or animal care setting preferred.
• Strong multitasking, organizational, and communication skills are essential.

Responsibilities

• Serve as the first point of contact for clients in person and over the phone.
• Schedule appointments and coordinate patient flow with the medical team.
• Communicate clearly and compassionately with clients during high-stress situations.

Skills

Multitasking

Organizational skills

Communication skills

Customer service

Job description

Veterinary Reception Manager/Client Service Representative (CSR) | Swing Shift

Our client's hospital is looking for an experienced Client Service Representative/Reception Manager to join their front desk team on the evening swing shift! If you're a people-person who thrives in a fast-paced environment and wants to be part of a pet's healthcare journey from the moment they walk in the door, we'd love to hear from you.

Compensation

$24–$28/hour (commensurate with experience)

What You'll Do

• Serve as the first point of contact for clients in person and over the phone, setting the tone for a positive hospital experience
• Schedule appointments, manage check-in/check-out, and coordinate patient flow with the medical team
• Process payments, maintain accurate client and patient records, and handle medical record requests
• Communicate clearly and compassionately with clients, including during emotional or high-stress situations
• Support the veterinary team by relaying client concerns, triaging calls, and helping manage a busy front‑of‑house during evening hours
• Maintain a clean, organized, and welcoming reception area

What We're Looking For

• Required: Prior experience as a receptionist or client service representative
• Preferred: Experience in a veterinary or animal care setting
• Strong multitasking, organizational, and communication skills
• A calm, friendly demeanor and genuine love for animals and the people who care for them
• Comfortable working independently during evening hours and available for weekend shifts

Why This Role

Join a supportive hospital team where your work directly impacts the comfort and care of pets and their families. This swing shift role is a great fit for someone who enjoys a steady evening routine and wants to grow within the veterinary field.