Client Service Coordinator

Banfield Pet Hospital; Austin (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in pet healthcare is seeking a Client Service Coordinator to enhance client experiences and ensure efficient operations. This role focuses on welcoming clients and their pets, promoting hospital services, and managing the flow of clients through the facility. The ideal candidate will possess strong communication and client service skills, with a passion for animal care. Join a dynamic team dedicated to providing exceptional service and care to pets and their owners, and enjoy a rewarding career in a supportive environment where your contributions truly matter.

Qualifications

• Strong communication skills and client service abilities are essential.
• Experience in a medical or veterinary setting is preferred.

Responsibilities

• Maximize client and pet flow through the hospital for superior service.
• Educate clients about wellness plans and pet health needs.
• Manage finances and perform administrative functions.

Skills

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem-solving Skills

Education

High School Diploma or equivalent

Job description

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Summary Of Job Purpose And Function

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling.
• Manage finances by maintaining accurate balances and following opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

The Five Principles

• Quality
• Responsibility
• Mutuality
• Efficiency
• Freedom

Qualifications and Competencies

Leadership

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

Functional Skills

• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience

• Ability to multi-task efficiently.
• Strong communication skills in English.
• Organizational ability.
• Problem-solving skills.
• Client service skills.
• Follow instructions accurately.
• Mathematical and computer skills.

Attitudes

• Initiative
• Integrity
• Cooperativeness
• Flexibility
• Independence
• Stress tolerance and resiliency

Working Conditions

• Prolonged computer use.
• Comfort around pets.
• Potential for over 40 hours/week including weekends and evenings.
• Ability to perform physical tasks and lift up to 50 pounds.

Experience and Education

• High School Diploma or equivalent preferred.
• At least 18 years old for radiography duties.
• One year related experience preferred.
• Medical background preferred.

We are an equal opportunity employer committed to diversity and inclusion.