Client Service Coordinator

A Caring Doctor (Minnesota), P.A.; Aurora (OH); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401(k) with company match

Paid time off and holidays

Continuing education allowance

Job summary

VCA Inc. is seeking a Client Service Coordinator in Aurora, Ohio, who will drive client and pet flow through the hospital. This role demands strong communication and efficiency to nurture a welcoming environment for clients and pets.

Key responsibilities include maximizing team productivity, ensuring efficient operations, and creating a friendly atmosphere. The position offers a competitive pay range of $15.00 - $18.69 per hour based on experience and skills, alongside comprehensive benefits for eligible associates.

Qualifications

• Experience in client service coordination.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Coordinate client and pet flow throughout the hospital.
• Maximize productivity and efficiency of the veterinary medical team.
• Maintain clear communication with associates and clients.

Skills

Client handling

Communication

Team productivity

Job description

Client Service Coordinator

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team in terms of numbers of clients and pets, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Pay range: $15.00 - $18.69 per hour. The specific rate is determined based on experience, skill level, education and location or applicable minimum wage laws.

Responsibilities

• Coordinate client and pet flow throughout the hospital.
• Maximize productivity and efficiency of the veterinary medical team.
• Maintain clear communication with associates and clients.
• Ensure a welcoming, friendly and efficient care environment for clients and pets.
• Influence clients to return and refer others.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous 401(k) and Roth retirement plans with company match.
• Best‑in‑class student debt relief program for full‑time DVMs.
• Paid time off and holidays.
• Top‑tier mental health and wellbeing resources, including free coaching and counseling sessions.
• Company‑paid Associate life insurance and optional supplemental life insurance.
• Company‑paid short‑ and long‑term disability coverage.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid parental leave for birth and adoption.
• Continuing education allowance for eligible positions.
• Backup child and elder care and family support resources.
• Fertility and family building support.
• Digital exercise therapy program.
• Voluntary protection benefits for hospital stays, critical illness and accidents.
• Legal plan covering a wide range of needs.
• Identity protection services.
• Commuter benefits.
• Three free optimum wellness plans for pets.
• Exclusive discounts on products and services.
• Benefits eligibility is based on employment status: full‑time associates are eligible for all programs; part‑time associates are eligible for those with an asterisk (*).

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. We pledge to create an inclusive environment where associates can be themselves, so that we can find value in our differences and uphold the health and well-being of our associates.