Client Service Coordinator-5233 FT

A Caring Doctor (North Carolina), P.C.; Raleigh (NC); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Flexible Spending Accounts (FSA)

Paid Parental Leave

Digital Exercise Therapy

Three Free Optimum Wellness Plans for Pets

Exclusive Discounts on products and services

Job summary

VCA Inc. in Raleigh, North Carolina is seeking a Client Service Coordinator to enhance the experience of clients and their pets. This role involves maximizing productivity of the veterinary team, promoting hospital services, and ensuring exceptional customer care.

The ideal candidate should possess strong customer service skills and be comfortable working with various animals. A high school diploma is preferred, and some medical background is advantageous. The position offers a competitive pay range and comprehensive benefits.

Qualifications

• Must be at least 18 years old for radiography duties.
• One year of related customer service experience required.
• Preferred background in veterinary technician, human healthcare, or pharmaceuticals.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Actively recruit new clients and promote hospital services.
• Provide exceptional service and educate clients about pet health.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Passionate Customer Service Professional Needed. Must Love Pets.

About the Role

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Pay range: $15.00 - $18.69 hourly. The specific rate is determined based on the candidate's experience, skill level, and education.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources (free coaching and counseling sessions).
• Associate Life Insurance (company-paid) & Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for both birth and adoption.
• Continuing Education Allowance for Eligible Positions.
• Backup Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits (purchase coverage if desired).
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Company Information

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. We pledge to create an inclusive environment where associates can be themselves, so that we can find value in our differences and uphold the health and well-being of our associates.