Client Service Coordinator

A Caring Doctor (Minnesota), P.A.; Upper Arlington (OH); On-site; USD 21,201 - 27,097; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Top-Tier Mental Health and Wellbeing Resources

Continuing Education Allowance

Job summary

VCA Inc. in Upper Arlington, Ohio is looking for a Client Service Coordinator to manage client and pet flow in the hospital, ensuring quality service and effective communication. This position plays a crucial role in promoting hospital services and providing excellent client education on pet health.

The ideal candidate will demonstrate strong interpersonal skills and manage financial transactions while supporting a productive veterinary team. Weekend hours are required, and a competitive hourly wage is offered.

Qualifications

• Experience in client service or veterinary field preferred.
• Strong communication and interpersonal skills.
• Ability to handle financial transactions accurately.

Responsibilities

• Drive client and pet flow through hospital.
• Promote hospital services to recruit new clients.
• Provide exceptional service and educate clients.

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Job Purpose and Function

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Weekend hours required – Hospital is open Mon - Sat, 7am - 6pm and Sunday, 9am - 5pm.

The pay range for this role is $15.39 - $19.67 hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance options.
• Company-Paid Short- and Long-Term Disability coverage.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance (for eligible positions).
• Backup Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits coverage.
• Legal Plan coverage.
• Identity Protection services.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Benefits eligibility is based on employment status. Full-time Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*) as indicated above.

About Banfield

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A Better World for Pets. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences.