Client Service Coordinator

Greenberg Traurig; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Greenberg Traurig in Atlanta is seeking a Client Service Coordinator for the Immigration Practice Group to support attorneys, paralegals and staff in a fast-paced, high-volume environment, ensuring accuracy and timely delivery of work.

The role emphasizes strong communication, problem-solving, and initiative, with responsibilities including document uploads, case initiation, file management, calendar maintenance, travel arrangements, and liaison across teams.

Qualifications

• Bachelor's degree preferred.
• 1-3 years experience supporting multiple people
• Prior immigration experience and/or law firm experience is desired
• Customer service experience

Responsibilities

• Updates information and uploads documents into an immigration case management system
• Assists attorneys or paralegals with case initiation
• Maintains, updates and organizes client files and drafts visas
• Performs data entry and data integrity
• Maintains reports and monitors immigration expiration dates
• Composes engagement letters as requested
• Manages caseload and travel arrangements; processes expense reports
• Supports other department activities as needed

Skills

Attention to detail

Time management

Independent worker

Problem-solving

Communication skills

Professional demeanor

Team collaboration

Multitasking

Education

Bachelor's degree preferred

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Case management software

AI tools awareness

Job description

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Immigration Team as a Client Service Coordinator located in our Atlanta, Center for Excellence office.

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrate initiatives, adaptability, and innovation, we invite you to join our team.

This role will be based in our Atlanta office, on an in-office basis. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Client Service Supervisor.

Position Summary

Greenberg Traurig currently has an employment opportunity for an administrative role of Client Service Coordinator in the Immigration Practice Group. We are a highly collaborative group. Our attorneys, paralegals, and staff work closely together in a fast-paced environment to prepare a high volume of business immigration applications. Candidate should also be flexible to work overtime as needed.

Key Responsibilities

• Updates information and upload documents into an immigration case management system
• Assists attorneys or paralegals with case initiation
• Maintains, updates and organizes client files, assist in drafting immigrant and non-immigrant visas
• Performs data entry and data integrity
• Updates and maintains reports assigned, monitors immigration expiration dates
• Composes engagement letters as requested
• Manages caseload, and processing and distributing of essential documents
• Processes incoming and outgoing correspondences
• Manages phone lines, maintains multiple calendars, and time entry
• Makes travel arrangements and processes travel and business expense reports
• Assists with other department activities as needed, and performs additional duties and responsibilities as assigned

Qualifications

Skills & Competencies

• High attention to detail, outstanding organizational skills and the ability to manage time effectively
• Position also requires the ability to work under pressure to meet strict deadlines, effectively prioritize multiple tasks
• Candidate must be a self-starter who can work independently with minimal supervision
• Strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills
• Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation

Education & Prior Experience

• Bachelors degree preferred
• Minimum 1-3 years experience supporting multiple people
• Prior immigration experience and/or law firm experience is desired
• Customer service experience

Technology

• Computer proficiency in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook
• Exceptional computer skills with the ability to learn new software applications quickly
• Demonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.