Client Service Cooordinator

Medical Management International, Inc.; South Riding (VA); On-site; USD 24,383 - 31,161; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous 401k with company match

Paid Time Off and Holidays

Flexible Spending Account

Continuing Education Allowance

Job summary

VCA Inc. in South Riding, Virginia is seeking a Client Service Coordinator to manage client interactions and promote hospital services. Key responsibilities include ensuring exceptional care for pets and clients, while also managing hospital finances. Ideal candidates should possess customer service experience and a high school diploma.

The position offers a comprehensive benefits package including health insurance, 401k plans, and paid time off.

Qualifications

• At least one year of related experience, preferably in customer service.
• Must be at least 18 years old to perform duties involving radiography.
• Medical background (veterinary technician, human healthcare) is preferred.

Responsibilities

• Recruit new clients and promote hospital services.
• Provide exceptional service to clients and their pets.
• Manage finances and maintain accurate balances.

Skills

Customer service

Communication

Client relationship management

Education

High School Diploma or equivalent

Medical terminology training

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Client Service Coordinator Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Five Principles

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – Mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Experience, Education, and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required; customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Pay Range

The hourly pay range for this role is $17.70 to $22.62. The specific rate is determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

We offer a comprehensive total rewards package that includes health, wellness, and financial support for you, your family, and even your pets.

• Comprehensive Medical, Dental, and Vision Insurance
• Generous 401k and Roth retirement plans with company match
• Best in class Student Debt Relief Program (for full time DVMs)
• Paid Time Off and Holidays
• Top tier mental health and well being resources, including free coaching and counseling sessions
• Associate Life Insurance (company paid) and supplemental life insurance options
• Company Paid Short and Long Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance (for eligible positions)
• Backup Child and Elder Care and Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection plan
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

Benefits eligibility is based on employment status. Full time Associates are eligible for all benefit programs (the Student Debt Program is available only to full time DVMs); part time Associates are eligible for those benefits which are listed with an asterisk.