Client Service Coordinator

Medical Management International, Inc.; Martinsville (VA); On-site; USD 20,664 - 24,383; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth) with company match

Paid Time Off and Holidays

Top-Tier Mental Health and Well-Being Resources

Continuing Education Allowance

Job summary

VCA Inc. in Martinsville, Virginia is seeking a dedicated team member to provide exemplary veterinary services. The role involves educating clients about pet health and managing client relations effectively. You’ll have the opportunity to assist clients throughout their visit and contribute to a welcoming environment.

Along with competitive hourly pay, the position offers comprehensive medical benefits, retirement plans, and ongoing education allowances, making it a desirable opportunity for those passionate about animal care.

Qualifications

• Ability to provide exceptional client service.
• Skills in managing financial processes accurately.
• Experience in veterinary care settings is preferred.

Responsibilities

• Live Mars, Inc. principles within the team.
• Recruit new clients and promote hospital services.
• Educate clients on wellness plans and pet health.
• Assist clients with documentation and service.
• Conduct administrative functions as needed.

Job description

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within yourself and your team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

The pay range for this role is $15.00 - $17.70 hourly.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best-in-Class Student Debt Relief Program for Full-Time DVMs.
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Well-Being Resources, including free coaching and counseling sessions.
• Associate Life Insurance (company-paid), with supplemental life insurance available.
• Company-Paid Short-Term and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for Eligible Positions.
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.
• Benefits eligibility: Full‑time associates eligible for all benefit programs (Student Debt Program for FT DVMs only); Part‑time associates eligible for benefits with an asterisk (*).