Client Service Coordinator - 000442

Banfield Pet Hospital; Falls Church (VA); On-site; USD 24,383 - 31,161; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Top-Tier Mental Health Resources

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to enhance client and pet experiences. The role involves managing client flow through the hospital, providing exceptional service, and ensuring effective communication with veterinary teams.

Ideal candidates demonstrate strong leadership and client service skills, with an emphasis on multitasking and problem-solving abilities. The position offers a competitive pay range of $17.70 to $22.62 hourly based on experience and a comprehensive benefits package.

Qualifications

• Ability to manage multiple tasks simultaneously.
• Strong written and verbal communication in English.
• Systematic organizational skills to turn confusion into order.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize productivity of the veterinary medical team.
• Provide exceptional service to clients and pets.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Job description

Overview

Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, using proper identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Principles

• Quality: The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility: We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency: We use resources to the full, waste nothing and do only what we can do best.
• Freedom: We need freedom to shape our future; we need profit to remain free.

Qualifications / Competencies

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Functional: Preventative care and OWPs
• Communication Skills, Client Service Skills, Priority Setting, Time Management

Capabilities and Experience (CAN DO)

• Ability to multi-task: manage multiple tasks at one time and shift attention quickly under distracting conditions without loss of accuracy.
• Communication skills: reads, writes and speaks fluent English with appropriate grammar, style and vocabulary; strong written and verbal communication.
• Organizational ability: systematic, orderly, and able to turn confusion into order.
• Problem solving: identify, analyze and solve problems and translate them into practical solutions.
• Client service: consistently provide attentive, courteous, and informative service.
• Intellectual ability: accurately follows instructions delivered in oral, written or diagram format; can provide directions.
• Mathematical ability: basic arithmetic operations.

Pay and Benefits

The pay range for this role is $17.70 - $22.62 hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth).
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits and Legal Plan.
• Identity Protection and Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.

Benefits eligibility is based on employment status. Full-time Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk.