Client Service Banker - Inbound Banking Support (Onsite)

First Horizon Corp.; Knoxville (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

First Horizon Bank Operations is seeking a dedicated on-site Phone-based Client Service representative to support customers by handling inbound calls, routing, authentication, and issue triage. You will resolve routine banking needs with first-call resolution and educate clients on digital tools and self-service features.

This role emphasizes empathy, documentation in CRM, and compliance with privacy and fraud-prevention procedures.

Qualifications

• Education - High school diploma or GED required; associate or bachelor’s degree preferred.
• Experience - 1–3 years of client-facing banking or call center experience preferred.
• Demonstrated success meeting service, quality, and productivity goals.

Responsibilities

• Serve as primary point of contact for inbound client calls, route and authenticate, and triage issues.
• Resolve everyday banking needs with first-call resolution and educate clients on digital tools.
• De-escalate concerns with empathy and document interactions in the CRM in real time.

Skills

Phone etiquette

Active listening

Problem solving

Attention to detail

Bilingual skills

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

CRM platforms

Call handling tools

Microsoft Office

Job description

First Horizon Bank Operations is seeking a dedicated on-site Phone-based Client Service representative to support customers by handling inbound calls, routing, authentication, and issue triage. You will resolve routine banking needs with first-call resolution and educate clients on digital tools and self-service features.

This role emphasizes empathy, documentation in CRM, and compliance with privacy and fraud-prevention procedures.