Client Service Associate (Wealth Management)

First Roles; Memphis (TN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical benefits

401(k) match

Profit-sharing

Early finish Fridays

Learning from advisors

Career growth

Job summary

First Roles in Memphis, TN seeks a Client Service Associate to support wealth management operations and deliver exceptional client experiences. You will work closely with advisors, manage onboarding, transfers, and service requests, and help maintain accurate client records.

The ideal candidate has 2+ years in client service or operations within a wealth management environment, with strong communication, organizational skills, and a proactive, problem-solving mindset.

Qualifications

• 2+ years of client service or operations experience in a wealth management setting.
• Strong knowledge of investment and retirement accounts, transfers, and money movements.
• Familiarity with wealth tech platforms listed above is preferred.
• Technologically savvy with strong research and problem-solving abilities.
• Excellent written and verbal communication, professionalism and discretion.
• Positive, client-focused attitude and ability to build relationships.
• Insurance licensing expected within the first year.

Responsibilities

• Manage new account openings, ACATS and other transfers, account maintenance, distributions, and money movements.
• Own client service and operational requests from initiation through completion.
• Follow up with custodians, carriers, clients, and team members until items are resolved.
• Investigate discrepancies and delays with research and recommended next steps.
• Provide advisors with regular status updates and flag issues early.
• Prepare materials, reports, and documentation for client reviews and meetings.
• Maintain accurate client records, service checklists, and procedures.
• Support and train administrative staff on service policies and procedures.
• Identify workflow improvements and help design repeatable systems.

Skills

Client service

Operations experience

CRM systems

Research skills

Communication skills

Time management

Tech savvy

Discretion

Relationship building

Education

Bachelor's degree

Tools

Wealthscape

Kestra

Envestnet

Redtail CRM

RightCapital

Job description

Client Service Associate

Location: Memphis, TN

Industry: Wealth Management

Salary: $65,000 to $75,000 base, plus performance-based bonus

About the Role

Our client is a comprehensive wealth management firm providing holistic financial planning and wealth management to individuals and families. The Client Service Associate supports all aspects of client service and wealth management operations, working closely with advisors and other team members to ensure requests are handled accurately and efficiently. The firm values someone who takes ownership, researches issues independently, and can be trusted to deliver an outcome rather than a series of tasks. Someone who has a passion for creating an exceptional client experience!

Key Responsibilities

• Manage new account openings, ACATS and other transfers, account maintenance, distributions, and money movements
• Own client service and operational requests from initiation through completion
• Follow up with custodians, carriers, clients, and team members until pending items are resolved
• Investigate discrepancies and delays independently, escalating with research done and a recommended next step
• Provide advisors with regular status updates and flag issues before they become problems
• Prepare materials, reports, and documentation for client review and financial planning meetings
• Maintain accurate client records, service checklists, and written procedures
• Support and train administrative team members on firm-wide service policies and procedures
• Identify workflow /process improvements and help design, document, and maintain repeatable systems

Qualifications

• 2 plus years of client service or operations experience in an RIA, broker-dealer, wealth management firm, custodian, or similar (preferred)
• Working knowledge of investment and retirement accounts, transfers, distributions, and money movements
• Familiarity with NFS/Wealthscape, Kestra, Envestnet, Redtail CRM, RightCapital, or comparable platforms preferred
• Technologically savvy with strong critical thinking, research, and problem-solving skills
• Strong organizational skills with the ability to manage multiple open items through completion
• Excellent written and verbal communication, professionalism, and discretion
• A positive, people-first attitude and a genuine commitment to building strong relationships.
• Insurance and workflow design experience a plus; insurance licensing expected within the first year

What They Offer

• Competitive base salary of $60,000–$75,000, commensurate with experience, plus a performance-based bonus recognizing your contributions
• Generous paid time off to rest, recharge, and enjoy time outside of work
• Strong medical benefits to support your health and well-being
• 401(k) with an employer match and profit-sharing eligibility to help you build long-term financial security
• Early finish on Fridays, reflecting the firm’s commitment to work-life balance
• Opportunities to learn directly from experienced financial advisors and broaden your knowledge of financial planning, investments, and insurance
• Long-term career growth within an expanding firm where people and their contributions are valued

Key words

401(k), ACATS, Account Administration, Account Maintenance, Account Opening, Account Transfers, Administrative Support, Advisor Support, Asset Transfers, Brokerage Accounts, Broker-Dealer, Cash Management, Client Communications, Client Experience, Client Onboarding, Client Relationship Management, Client Reporting, Client Service, Client Service Administrator, Client Service Associate, Client Service Representative, Client Services Coordinator, Client Support, CRM, Custodial Operations, Custodian Coordination, Distributions, Documentation, Envestnet, Financial Advisor Assistant, Financial Advisor Support, Financial Planning, Financial Planning Assistant, Financial Services, Financial Services Associate, Financial Services Operations, Holistic Financial Planning, Individual Retirement Accounts, Insurance, Insurance Licensing, Insurance Operations, Investment Accounts, Investment Operations, Investment Support, IRA, Kestra, Memphis, Money Movement, National Financial Services, New Account Opening, NFS, Operational Support, Operations Administrator, Operations Associate, Process Documentation, Process Improvement, Profit Sharing, Redtail, Redtail CRM, Registered Investment Advisor, Relationship Management, Retirement Accounts, Retirement Distributions, RIA, RightCapital, Service Operations, Tennessee, Transfer Processing, Wealth Management, Wealth Management Administrator, Wealth Management Assistant, Wealth Management Associate, Wealth Management Client Service Associate, Wealth Management Operations, Wealthscape, Workflow Design, Workflow Management, Workflow Optimization