Client Services Associate

JCW Group; New York (NY); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

JCW Group in New York is seeking a Client Service and Operations Associate to support client service, account administration, and daily operating workflows. You will work closely with the leadership team to ensure accurate, timely processing across the practice.

You will process new accounts, transfers, cash requests, and regulatory tasks while maintaining high standards of accuracy and client service in a fast-paced environment.

Qualifications

• 4+ years of experience at a wealth management firm
• FINRA SIE, Series 7, and Series 66 licenses
• Strong written and verbal client communication skills
• Proficiency in Microsoft Office and Adobe

Responsabilités

• Account administration: Process new account openings, incoming transfers, cashiering requests, wires, journals, checks, EFTs, RMDs, and 529 plan distributions.
• Client service support: Monitor incoming communications and handle required follow-up, including capital calls, custodian alerts, tax payments, RMDs, and securities gifting.
• Operational coverage: Back up other client service and operations associates and assist with time-sensitive requests.
• Project and compliance support: Support audits, document requests, and ad hoc operational projects.
• Document management: Maintain electronic files, client records, PDFs, and Word documents according to firm standards

Connaissances

Analytical thinking

Attention to detail

Client communication

Formation

FINRA SIE

Series 7

Series 66

Outils

Salesforce

BOX

Microsoft Excel

Microsoft Word

Microsoft Outlook

Fidelity Wealthscape

Morningstar Direct

FactSet

Description du poste

A wealth management firm is seeking a Client Service and Operations Associate to support client service, account administration, and daily operating workflows. You will work closely with the leadership team and be responsible for accurate, timely support across the practice.

Responsibilities

• Account administration: Process new account openings, incoming transfers, cashiering requests, wires, journals, checks, EFTs, RMDs, and 529 plan distributions.
• Client service support: Monitor incoming communications and handle required follow-up, including capital calls, custodian alerts, tax payments, RMDs, and securities gifting.
• Operational coverage: Back up other client service and operations associates and assist with time-sensitive requests.
• Project and compliance support: Support audits, document requests, and ad hoc operational projects.
• Document management: Maintain electronic files, client records, PDFs, and Word documents according to firm standards.

Systems and Tools

• Microsoft Excel, Word, and Outlook
• Salesforce (contact management, notes, tasks)
• BOX (document filing and archiving)

Requirements

• 4+ years of experience at a wealth management firm
• FINRA SIE, Series 7, and Series 66 licenses
• Strong analytical skills and attention to detail
• Ability to prioritize, meet deadlines, and work under pressure
• Strong written and verbal client communication skills
• Ability to manage multiple objectives independently
• Proficiency in Microsoft Office and Adobe

Preferred

• Experience with Fidelity Wealthscape, Morningstar Direct, and FactSet