Client Services Associate (Financial Advisory Firm)

Right Executive Search, LLC; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Generous medical benefits

401k match

Paid Time Off (PTO)

Job summary

A leading wealth management firm in Orlando, Florida, is seeking a Client Service Administrator to support client inquiries and manage advisor communications. The ideal candidate will have over 1 year of experience in client service within a financial advisory environment, strong organizational skills, and proficiency with CRM tools. This role offers the opportunity to impact client relationships and contribute to the firm's reputation for exceptional service. The company provides generous medical benefits and a supportive culture.

Qualifications

• 1+ years experience in client service or operations role within financial advisory.
• Proficiency with CRM platforms and electronic signature solutions.
• Ability to handle confidential information professionally.
• Proficiency with CRM platforms such as Salesforce, Redtail, Wealthbox, or Microsoft Dynamics, and electronic signature platforms such as DocuSign.
• High attention to detail with strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities

• Serve as a primary point of contact for client service inquiries.
• Manage advisor calendars and client communications.
• Coordinate new client onboarding and related documentation.
• Maintain consistent, proactive client touchpoints to ensure high client satisfaction and retention.
• Coordinate end‑to‑end new client onboarding, including welcome outreach, data gathering, KYC and AML requirements, and custodian paperwork.
• Validate account titling, cost basis elections, trading permissions, and household or group relationships.
• Process account updates including address and contact changes, RMD setup, systematic withdrawals, and standing letters of authorization.
• Monitor and reconcile ACAT and non‑ACAT transfers and resolve issues with custodians.
• Maintain complete and accurate documentation within CRM and document management systems.
• Ensure auditable records including notes, approvals, acknowledgments, and task histories.
• Support annual compliance reviews, audits, and remediation initiatives.
• Generate client reports including performance, billing, and planning deliverables.
• Resolve data integrity issues and maintain accurate CRM fields, pipelines, service tiers, and household structures.
• Interface with custodians and asset managers to resolve service items efficiently.
• Coordinate with planning, tax, and legal partners to gather documentation and execute follow‑up actions.
• Identify operational inefficiencies and propose improvements to enhance speed, accuracy, and client experience.
• Create and maintain workflows, checklists, and internal documentation.

Skills

Client service orientation

Attention to detail

Strong communication skills

Organizational skills

Problem-solving

Education

Bachelor’s degree in Business, Finance, Accounting, Economics, or related field

Series 6/65/66 licenses (preferred)

Tools

Salesforce

DocuSign

Wealthbox

Microsoft Dynamics

DocuSign

Job description

Client Service Administrator / Client Service Associate

Registered Investment Advisor (RIA/Wealth Management)

On-site

Our client is a highly respected, independent, relationship-driven wealth management firm with a strong reputation for personalized client service and a growing client base. This is an outstanding opportunity to join a collaborative, client-focused advisory team delivering comprehensive financial planning and wealth management services within a stable, entrepreneurial, and supportive environment.

The ideal candidate is passionate about what they do, anticipates client needs, drives tasks through completion, and thrives in a regulated environment where accuracy, responsiveness, and professionalism are essential. Success in this role requires a proactive, service-oriented mindset, strong attention to detail, pride in delivering exceptional client experiences, and true ownership of follow‑through.

Key Responsibilities

Client Experience, Relationship and Advisor Support

• Serve as a primary point of contact for client service inquiries; triage, resolve, and elevate as appropriate.
• Manage advisor calendars and client communications, including meeting scheduling, confirmations, agenda preparation, and follow‑ups.
• Prepare and finalize client meeting materials, including performance reports, statements, and planning summaries.
• Maintain consistent, proactive client touchpoints to ensure high client satisfaction and retention.

Onboarding and Account Setup

• Coordinate end‑to‑end new client onboarding, including welcome outreach, data gathering, KYC and AML requirements, and custodian paperwork.
• Prepare, route, and track digital forms such as ACATs, new account forms, beneficiary designations, powers of attorney, transfer on death instructions, and trusted contact documentation.
• Validate account titling, cost basis elections, trading permissions, and household or group relationships.

Account Maintenance and Service Requests

• Process account updates including address and contact changes, RMD setup, systematic withdrawals, and standing letters of authorization.
• Facilitate money movement including journals, wires, ACH, and check requests in accordance with firm policies and dual‑control procedures.
• Monitor and reconcile ACAT and non‑ACAT transfers and resolve issues with custodians.

Documentation and Compliance

• Maintain complete and accurate documentation within CRM and document management systems.
• Ensure auditable records including notes, approvals, acknowledgments, and task histories.
• Support annual compliance reviews, audits, and remediation initiatives.

Reporting and Data Quality

• Generate client reports including performance, billing, and planning deliverables.
• Resolve data integrity issues and maintain accurate CRM fields, pipelines, service tiers, and household structures.

Custodian and Vendor Liaison

• Interface with custodians and asset managers to resolve service items efficiently.
• Coordinate with planning, tax, and legal partners to gather documentation and execute follow‑up actions.

Process Improvement

• Identify operational inefficiencies and propose improvements to enhance speed, accuracy, and client experience.
• Create and maintain workflows, checklists, and internal documentation.

Qualifications

Required

• 1+ years of experience in a client service or operations role within a financial advisory firm, RIA, broker‑dealer, private bank, or similar environment.
• Strong working knowledge of custodian processes and common account types including individual, joint, trust, IRA, qualified plans, and entity accounts.
• Demonstrated experience handling money movement, ACATs, new account openings and service requests in a regulated environment.
• Proficiency with CRM platforms such as Salesforce, Redtail, Wealthbox, or Microsoft Dynamics, and electronic signature platforms such as DocuSign.
• High attention to detail with strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Ability to handle confidential information with discretion and professionalism.

Preferred

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field (or equivalent experience).
• Experience with Envestnet and eMoney or similar programs.
• Working knowledge of RMD rules, beneficiary regulations, cost basis, corporate actions, and model trading workflows.
• Active or prior securities licensing including Series 6, Series 65, or Series 66.

Core Competencies that we would love to see!

• Positive energy with a passion for what you do and excitement about contributing and learning/growing.
• Client‑centric mindset with strong service orientation and proactive follow‑through.
• Operational discipline and adherence to documented procedures.
• Strong problem‑solving skills and persistence in issue resolution.
• Clear, professional communication with clients and internal stakeholders.
• Effective time management in a fast‑paced environment.
• Sound judgment and integrity when navigating risk and compliance.
• Comfort learning new technology and working with data‑driven workflows.

What Our Client Offers

Our client is a growing, entrepreneurial financial advisory firm based in Orlando, Florida, with a strong reputation for delivering high‑touch, relationship‑driven service. This is an opportunity to join a close‑knit advisory team where collaboration, trust, and shared success truly matter. You will work directly with firm leadership and experienced advisors in a hands‑on environment that values initiative, accountability, and integrity.

The firm offers broad exposure across client service, operations, and advisor support, allowing you to make a meaningful impact while continuing to expand your skill set and advance your career as the firm grows. With a strong presence in the local community, the practice is thoughtfully scaling and provides long‑term opportunities for professional development and internal advancement within a supportive, relationship‑focused culture.

Additional: Generous contribution towards medical benefits, 401k match, Paid Time Off (PTO).