Client Service Representative

W3Global; Bellevue (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

W3Global is assisting an investment advisory client in Bellevue, WA, seeking a Client Service & Account Operations Associate. The role blends relationship support with account administration to help financial advisors and clients efficiently manage daily service needs.

Ideal candidates have 3+ years with an RIA, a valid Series 65 license, and strong CRM/office software skills. You will handle onboarding, funding, transfers, and documentation with care.

Qualifications

• 3+ years with a registered investment advisor (RIA) in client service and account operations.
• Active Series 65 license.
• Practical knowledge of brokerage and retirement accounts, custodial paperwork and money movement.
• Strong written and verbal communication with professional judgment.
• Excellent organization, attention to detail and time management.

Responsibilities

• Serve as a dependable contact for client questions by phone and email and coordinate with advisors when guidance is needed.
• Take ownership of service requests, confirm instructions, track progress, and inform clients of next steps.
• Coordinate new-client onboarding, collect information, prepare account applications, obtain e-signatures, and track funding.
• Maintain brokerage and retirement accounts, updating ownership, beneficiaries, and contact details.
• Facilitate transfers, wires, ACH, checks, internal transfers, and scheduled contributions or distributions.
• Work with custodians and internal teams to resolve documentation issues and delays.
• Help clients locate statements and navigate online access, escalating advisory or compliance matters as needed.
• Review submissions for accuracy and proper authorization; keep thorough CRM notes and records.
• Monitor deadlines, safeguard confidential information, and improve service workflows.

Skills

RIA experience

Client service

Account operations

Communication skills

Attention to detail

Organization

Time management

Series 65 license

Multitasking

Tools

CRM software

Custodian portals

Microsoft Office

E-signature tools

Electronic records

Job description

Client Service & Account Operations Associate

Wealth Management

Our client, an investment advisory firm, is seeking a client-focused professional to support financial advisors and manage the day-to-day service needs of their clients. This position blends relationship support with account administration, requiring someone who can communicate clearly, handle detailed financial paperwork, and keep requests moving through completion.

Key Responsibilities

• Serve as a dependable contact for client questions, providing timely responses by phone and email and coordinating with advisors when additional guidance is needed.
• Take ownership of service requests, confirm instructions, track progress, and keep clients informed of next steps and outstanding requirements.
• Coordinate new-client onboarding, including collecting information, preparing account applications, obtaining electronic signatures, and tracking account opening and funding.
• Maintain brokerage and retirement accounts, processing updates to ownership, beneficiaries, contact information, account features, and related records.
• Facilitate account transfers, wires, ACH transactions, checks, internal transfers, and scheduled contributions or distributions, following established approval and verification procedures.
• Work with custodians and internal teams to resolve documentation issues, processing delays, and more involved account inquiries.
• Help clients locate statements and tax documents and navigate online account access, escalating advisory or compliance matters appropriately.
• Review submissions for accuracy, completeness, and proper authorization; maintain thorough CRM notes and organized electronic records.
• Monitor pending work and deadlines, safeguard confidential information, and help improve service workflows and operational consistency.

Required Qualifications

• 3+ years of experience with a registered investment advisor (RIA), including direct involvement in client service and account operations.
• Active Series 65 license.
• Practical knowledge of brokerage and retirement accounts, custodial paperwork, account transfers, and money movement procedures.
• Strong written and verbal communication skills, professional judgment, and a responsive approach to client needs.
• Excellent organization, attention to detail, and follow-through when managing multiple priorities and time-sensitive requests.
• Proficiency with CRM software, custodian portals, Microsoft Office, electronic records, and e-signature tools.