Client Service Associate (Teller) 40 hours - Cortez, CO

Vectra Bank Colorado; Cortez (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid time off and holidays

401(k) plan with company match

Job summary

Vectra Bank Colorado is seeking a Client Service Associate (Teller) at the Cortez branch to deliver top-notch customer service and process banking transactions accurately. You will assist clients with accounts, transfers, and payments while maintaining a balanced cash drawer.

The role emphasizes relationship-building, cross-selling bank products, and resolving client issues. A high school diploma and solid customer service skills are required for this on-site position in Cortez, CO.

Qualifications

• High School Diploma or equivalent is required.
• Basic math, cashiering, balancing or related experience is preferred.
• Solid balancing and customer service skills are essential.
• Ability to cross-sell bank products based on clients' needs.

Responsibilities

• Process debit and credit transactions accurately per policies and procedures.
• Open new accounts and perform banking tasks (ATM cards, money transfers, etc.).
• Resolve client issues directly or via referral to other resources.
• Identify and maximize cross-sell opportunities based on client needs.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Balancing

Cross-selling

Education

High School Diploma or equivalent

Job description

At Vectra Bank, we're proud to serve the Rocky Mountain region with the strength of a large financial institution and the personal touch of a community bank. Recognized as a Top Workplace, we combine deep resources with attentive, relationship-driven service to support families, businesses, and the communities we call home.

We’re committed to creating a great place to build a career, welcoming employees whose talent, drive, and diverse perspectives help us deliver custom financial solutions. With day-one benefits, ample growth opportunities, With benefits starting on day one, over 11 bank holidays, and a company committed to career growth and advancement, Vectra is dedicated to being an employer of choice in our industry and community. At Vectra Bank, the possibilities are endless – come for a job, stay for a career.

We are looking for a Client Service Associate (Teller) to provide top notch customer service to our clients and customers at our Cortez branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions:

• Responsible for accurately processing debit and credit transactions in compliance with established policies and procedures, while maintaining an acceptable balancing record.
• Identifies and addresses clients' needs by providing a variety of services which may include opening new accounts, issuing counter checks, performing account maintenance, issuing/activation ATM cards, performing money transfers, ordering checks, receiving loan payments, etc.
• Resolves clients' problems either through direct personal action or referral to alternative branch or bank resources.
• Identifies and maximizes cross-sell banks opportunities through exploring needs.
• Other duties as assigned.

Qualifications:

• Requires High School Diploma or equivalent and some cashiering, customer service, balancing or other related experience.
• Basic knowledge of math, cashiering, balancing, debits, credits, bank products and/or banking.
• Must have solid balancing and customer service skills.
• Ability to cross-sell bank products based on clients' needs.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $20.00 - $22.50 hourly depending on job-related factors such as level of experience and location.