Client Services Associate — Growth & Training

Alphabe Insight Inc; New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Career growth

Professional development

Structured training

Collaborative work environment

Job summary

NextShining is seeking a personable Client Service Associate to join our team in New York, NY. You will be a key contact for clients, answering questions, resolving concerns, and ensuring every interaction reflects our commitment to excellent service.

This role is ideal for someone who enjoys communicating with people, stays organized in a fast-paced environment, and seeks to develop skills in client relations and business operations.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to listen carefully and understand client needs.
• Reliable, adaptable, and able to work independently or in a team.

Responsibilities

• Serve as a professional point of contact for clients and customers.
• Respond to client questions and provide accurate information about services.
• Assist with resolving general client concerns in a timely and professional manner.
• Build and maintain positive relationships with clients.
• Coordinate with internal team members to ensure client needs are addressed.
• Maintain accurate records of client interactions and requests.
• Follow up with clients when necessary to ensure satisfaction.
• Identify opportunities to improve the overall client experience.
• Support daily client service and administrative operations.
• Represent NextShining with professionalism and a customer-focused attitude.

Skills

Verbal communication

Written communication

Interpersonal skills

Organization

Time management

Active listening

Problem solving

Independent work

Attention to detail

Positive attitude

Dependable

Adaptability

Admin skills

Job description

NextShining is seeking a personable Client Service Associate to join our team in New York, NY. You will be a key contact for clients, answering questions, resolving concerns, and ensuring every interaction reflects our commitment to excellent service.

This role is ideal for someone who enjoys communicating with people, stays organized in a fast-paced environment, and seeks to develop skills in client relations and business operations.