Client Service Associate - Golf

The Familie, LLC; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

The Familie, LLC in Scottsdale, AZ, seeks a Client Service Associate to deliver white-glove support to professional golf clients. You will coordinate travel, schedules, and lifestyle arrangements, working closely with agents and internal teams to anticipate needs and ensure seamless experiences on and off the course.

This full-time role reports to the President of Golf and requires exceptional organization and discretion.

Qualifications

• 2-3 years of experience in client services, events, or related roles.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Ability to work with multiple teams and stakeholders.
• Proficiency with Monday.com or similar project platforms is a plus.

Responsibilities

• Serve as a key point of contact for client needs with professional communication.
• Coordinate end-to-end client logistics, travel, accommodations, and scheduling.
• Anticipate client needs during tournaments and travel periods.
• Deliver white-glove client services, including lifestyle coordination and reservations.
• Assist agents in managing client affairs and external commitments.
• Plan and execute client events, appearances, and moments with attention to detail.
• Maintain client records and calendars using internal systems.
• Build relationships with clients, agents, and stakeholders.
• Identify and resolve client needs with discretion.
• Maintain high-touch service across client interactions and social media calendars.

Skills

Extremely organized

Collaborative

Strong communication

Multitasking in fast-paced environment

Microsoft Office proficiency

2-3 years client services experience

Tools

Microsoft Office

Job description

Company Overview:

The Familie is a full-service talent management agency with clients across sports, music, and entertainment. Known for its unique, integrative approach to representation, The Familie prioritizes client legacies over short-term gains, empowering talent to excel across every facet of their careers. We provide comprehensive off-field support, including creative services, digital strategy, social media support, and lifestyle concierge services to ensure our clients thrive beyond the spotlight. Headquartered in Nashville, The Familie also has offices in Los Angeles, Scottsdale, and San Diego.

For more information, visit thefamilie.com.

Title:

Client Service Associate

Primary Division:

Golf

Location:

Scottsdale, AZ

Job Status:

Full Time/Salaried, Exempt

Position Overview:

The Client Service Associate will play a key role in delivering white-glove support to professional golf clients, ensuring seamless day-to-day operations across travel, scheduling, and lifestyle management. This role works closely with agents and internal teams to proactively anticipate client needs, manage logistics, and support the overall client experience both on and off the course. This role reports directly to the President of Golf.

Responsibilities:

• Serve as a key point of contact for client needs, ensuring timely, professional, and discreet communication across athletes, agents, and internal teams
• Own end-to-end coordination of client logistics, including tournament travel, accommodations, ground transportation, itineraries, and scheduling — ensuring seamless execution at all times
• Proactively anticipate client needs during tournament weeks and travel periods, ensuring clients are fully prepared across all commitments and obligations
• Support the delivery of white-glove client services, including lifestyle coordination, reservations, event planning, and other concierge-level requests
• Assist agents in managing client affairs by maintaining alignment across schedules, priorities, and external commitments (e.g., appearances, sponsorship obligations, pro-ams)
• Support the planning and execution of client events, appearances, and key moments, ensuring a high level of organization and attention to detail
• Maintain accurate and up-to-date client records, schedules, and preferences using internal systems (e.g., Monday.com), ensuring visibility across teams
• Build and maintain strong relationships with clients, agents, and internal stakeholders to support a seamless, high-quality client experience
• Identify and resolve client needs proactively, exercising sound judgment and maintaining discretion at all times
• Deliver a consistent, high-touch service experience across all client interactions, reinforcing The Familie's standard of excellence
• Maintain and manage client social media calendars, assisting with content planning and supporting overall social media strategy in partnership with internal teams

Requirements

• Extremely organized with acute attention to detail
• Collaborative, team-oriented work style with the ability to build effective business relationships
• Ability to resolve client issues efficiently and with professionalism
• Superior oral and written communication skills
• Commitment to delivering exceptional client experiences
• Thrive in a fast-paced environment, able to prioritize multiple responsibilities and meet deadlines
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), with the ability to build and manage trackers, presentations, and client-facing materials
• 2-3 years of experience in client services, events, account management, or a related role