10.15.2026 Client Service Associate - Golf Type Scottsdale

The Familie, LLC; Scottsdale (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

The Familie, LLC in Scottsdale, AZ seeks a Client Service Associate to deliver white-glove support for professional golf clients. You will coordinate travel, scheduling, and lifestyle management, working closely with agents and internal teams to anticipate needs and ensure flawless day-to-day operations.

Reporting to the President of Golf, you will manage itineraries, bookings, and client records, maintain strong relationships, and contribute to a premium client experience on and off the course.

Qualifications

• Highly organized with strong attention to detail.
• Excellent oral and written communication skills.
• 2–3 years of experience in client services, events, or related roles.
• Proficiency with MS Office and ability to manage trackers.
• Experience coordinating travel and scheduling preferred.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Serve as a primary contact for client needs with professional communication.
• Coordinate end-to-end client logistics including travel and scheduling.
• Anticipate client needs during tournaments and travel periods.
• Provide white-glove services including lifestyle coordination and reservations.
• Assist agents by aligning schedules and external commitments.
• Plan and execute client events and appearances with attention to detail.
• Maintain client records and preferences in internal systems like Monday.com.
• Build strong relationships with clients, agents, and internal teams.
• Identify and resolve client issues with discretion.
• Deliver high-touch service across all client interactions.
• Maintain social media calendars and support content planning with teams.

Skills

Highly organized

Team orientation

Problem solving

Communication skills

Customer focus

Multitasking

MS Office

Experience in client services

Tools

Monday.com

MS Office

Job description

Title: Client Service Associate

Primary Division: Golf

Location: Scottsdale, AZ

Job Status: Full Time/Salaried, Exempt

Company Overview:

The Familie is a full-service talent management agency with clients across sports, music, and entertainment. Known for its unique, integrative approach to representation, The Familie prioritizes client legacies over short-term gains, empowering talent to excel across every facet of their careers. We provide comprehensive off-field support, including creative services, digital strategy, social media support, and lifestyle concierge services to ensure our clients thrive beyond the spotlight. Headquartered in Nashville, The Familie also has offices in Los Angeles, Scottsdale, and San Diego.

For more information, visit thefamilie.com.

Position Overview:

The Client Service Associate will play a key role in delivering white-glove support to professional golf clients, ensuring seamless day-to-day operations across travel, scheduling, and lifestyle management. This role works closely with agents and internal teams to proactively anticipate client needs, manage logistics, and support the overall client experience both on and off the course. This role reports directly to the President of Golf.

Responsibilities:

• Serve as a key point of contact for client needs, ensuring timely, professional, and discreet communication across athletes, agents, and internal teams
• Own end-to-end coordination of client logistics, including tournament travel, accommodations, ground transportation, itineraries, and scheduling — ensuring seamless execution at all times
• Proactively anticipate client needs during tournament weeks and travel periods, ensuring clients are fully prepared across all commitments and obligations
• Support the delivery of white-glove client services, including lifestyle coordination, reservations, event planning, and other concierge-level requests
• Assist agents in managing client affairs by maintaining alignment across schedules, priorities, and external commitments (e.g., appearances, sponsorship obligations, pro-ams)
• Support the planning and execution of client events, appearances, and key moments, ensuring a high level of organization and attention to detail
• Maintain accurate and up-to-date client records, schedules, and preferences using internal systems (e.g., Monday.com), ensuring visibility across teams
• Build and maintain strong relationships with clients, agents, and internal stakeholders to support a seamless, high-quality client experience
• Identify and resolve client needs proactively, exercising sound judgment and maintaining discretion at all times
• Deliver a consistent, high-touch service experience across all client interactions, reinforcing The Familie’s standard of excellence
• Maintain and manage client social media calendars, assisting with content planning and supporting overall social media strategy in partnership with internal teams

Qualifications:

• Extremely organized with acute attention to detail
• Collaborative, team-oriented work style with the ability to build effective business relationships.
• Ability to resolve client issues efficiently and with professionalism.
• Superior oral and written communication skills
• Commitment to delivering exceptional client experiences
• Thrive in a fast-paced environment, able to prioritize multiple responsibilities and meet deadlines
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), with the ability to build and manage trackers, presentations, and client-facing materials
• 2–3 years of experience in client services, events, account management, or a related role