Client Service Associate

Spsnorthamerica; Westlake (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k with matching

Paid Time Off

Job summary

Spsnorthamerica in Westlake, TX is looking for a Client Services Associate to enhance office operations and deliver exceptional service. You'll manage mail, office supplies, and reception duties while ensuring a welcoming environment for employees and visitors.

The ideal candidate should possess strong communication and multitasking skills, with at least 1 year of experience in a similar role. Enjoy benefits such as medical, dental, and opportunities for career growth.

Qualifications

• 1+ year of experience in customer service, office support, or similar preferred.
• Comfort learning new systems and processes.
• Professional appearance and demeanor.

Responsibilities

• Receive, sort, and distribute all inbound mail and packages.
• Process outbound mail, shipments, and tracking documentation.
• Maintain accurate chain‑of‑custody records.
• Perform shipping and receiving tasks for supplies, materials, and equipment.
• Provide backup front desk/reception coverage.

Skills

Communication skills

Multitasking skills

Proactive mindset

Education

High School Diploma or equivalent

Job description

Client Services Associate

Location: Westlake, TX 76262
Schedule: 8:00 am - 4:30 pm
Employment Type: Full-time | Onsite

We’re hiring!
If you’re a people‑focused, detail‑oriented professional who enjoys keeping an office running smoothly, this role is for you. We’re seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors.

About the Role

As a Client Services Associate, you’ll be the heartbeat of our workplace experience. You’ll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage.

What You’ll Do

Mailroom Operations

• Receive, sort, and distribute all inbound mail and packages
• Process outbound mail, shipments, and tracking documentation
• Maintain accurate chain‑of‑custody records
• Notify employees of incoming deliveries and coordinate pickup

Warehouse & Logistics

• Perform shipping and receiving tasks for supplies, materials, and equipment
• Verify packing slips, inspect shipments, and report discrepancies
• Organize and maintain warehouse areas for cleanliness and efficiency
• Load/unload items using proper safety techniques

Office Operations

• Monitor and restock office supplies
• Ensure printers/MFDs are functional and stocked
• Keep the Business Service Center neat and organized
• Submit and follow up on work orders

Inventory & Supplies

• Monitor stock levels of office and warehouse supplies
• Replenish inventory and support ordering when needed
• Keep storage areas neat and labeled for easy access

Hospitality & Facilities Support

• Set up meeting and conference rooms
• Support pantry, barista, or kitchen areas
• Perform light cleaning and maintenance tasks
• Assist with internal office moves

Reception & Customer Support

• Provide backup front desk/reception coverage
• Deliver friendly, professional service to employees and guests
• Handle sensitive or urgent requests with discretion

What You Bring

• High School Diploma or equivalent
• 1+ year of experience in customer service, office support, or similar preferred
• Strong communication and multitasking skills
• A proactive, solutions‑oriented mindset
• Comfort learning new systems and processes
• Professional appearance and demeanor

Physical Requirements

• Ability to lift/move 40–60 lbs
• Frequent walking, bending, standing, and light manual activity
• Ability to operate common office equipment

Why You’ll Love Working With Us

• Supportive team culture
• Opportunities to learn and grow
• A role with high visibility and daily impact
• A chance to be the go‑to person who keeps everything running smoothly

What we offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.