Client Service Associate

Jackson Hewitt Inc.; Huntington (WV); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Signing bonus

Training & development

401(k) matching

Performance bonus

Employee discounts

Flexible schedule

Identity Theft Protection through ID-W

Avibra discount program

Earned Wage Access through ZayZoon

Benefits Marketplace

Job summary

Jackson Hewitt Inc. is seeking a Client Service Associate in Huntington, WV to be the friendly face for our offices and provide essential client support. You will engage with clients, confirm appointments, and help manage follow-ups while promoting the brand and services.

The role emphasizes strong communication, teamwork, and a willingness to learn in a fast-paced retail-like environment. Training and advancement opportunities are available with a competitive hourly pay and bonus package.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.

Responsibilities

• Actively engage with clients and be the friendly face for our offices.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Customer service experience

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options – Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role