Client Service Associate

Jackson Hewitt - 1766; Beckley (WV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Hourly pay + competitive bonus package

Flexible Schedule Options – Work that\

Job summary

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face of our offices, delivering exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, and guide them through tax-related services in a fast-paced retail setting.

This role emphasizes strong communication, basic computer skills, and a willingness to learn. We offer hourly pay with a competitive bonus, flexible scheduling, and a suite of perks

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Be the friendly face for all visitors and provide essential support.

Skills

Strong interpersonal and communication

Retail environment experience

Basic computer proficiency

Customer service or sales experience

Willingness to learn and grow

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options – Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role