Client Service Associate

Jackson Hewitt - 1766; Elkins (WV); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay + bonus

Flexible schedule

Identity theft protection

Corporate discounts

Earned wage access

Discounts marketplace

Job summary

Jackson Hewitt is seeking a Client Service Associate in West Virginia. You will be the friendly face for clients, actively engaging with them, confirming appointments and distributing marketing materials to keep customers informed while they wait.

Strong communication, basic computer skills, and a willingness to learn in a fast-paced retail setting are essential. The role offers advancement opportunities and a comprehensive benefits package including 401(k) matching and training support.

Qualifications

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required

Responsibilities

• Actively engage with clients and confirm appointments
• Distribute marketing materials and keep clients engaged during wait times
• Follow up with past and potential clients to encourage continued engagement
• Provide essential support to ensure exceptional client experiences

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options – Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role