Client Service Associate

Jackson Hewitt - 1766; Mount Sterling (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hourly pay + competitive bonus

Flexible Schedule Options

Free Identity Theft Protection

Corporate discount program

Earned Wage Access

Discount and Rewards Marketplace

Opportunities for advancement

401-K matching

Free tax preparation training

Free continuing tax education

Enrolled Agent materials and testing

Job summary

Jackson Hewitt - 1766 in Mount Sterling, KY is seeking a Client Service Associate to greet clients, schedule appointments, and provide essential support while maintaining a friendly, professional atmosphere.

You will engage with clients, confirm appointments, and distribute marketing materials, helping to drive customer satisfaction during visits.

This role offers hourly pay with a competitive bonus package, along with training and opportunities for advancement within the organization.

Qualifications

• Excellent communication and customer service skills.
• Experience in fast-paced retail environments.
• Ability to troubleshoot basic computer problems and use POS systems.

Responsibilities

• Engage with clients and schedule/confirm appointments.
• Assist clients with tax-related services and information.
• Distribute marketing materials and follow up with potential clients.
• Keep clients engaged during wait times and provide support.

Skills

Interpersonal communication

Customer service experience

Retail environment experience

Basic computer proficiency

Tools

POS systems

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options – Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role