Client Service Associate

Jackson Hewitt - 1766; London (KY); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Advancement opportunities

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Identity protection

Corporate discounts

Earned wage access

BenefitHub rewards

Advancement in tax pro path

PTIN registration

Continuing tax education

Enrolled Agent materials

Résumé du poste

Jackson Hewitt seeks a Client Service Associate to greet clients and provide essential support in a welcoming, fast-paced retail office.

You will confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep customers engaged during wait times to ensure a positive client experience.

Strong communication and service skills are required; the role offers flexible schedules, potential for advancement, and onboarding through tax preparation training.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.

Responsabilités

• Engage with clients and confirm appointments.
• Distribute marketing materials and follow up with clients.
• Keep clients engaged during wait times and provide essential support.

Connaissances

Customer service

Communication

Retail experience

Basic computer skills

Troubleshooting

Willingness to learn

Description du poste

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options – Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role