Client Service Associate

Jackson Hewitt; Beckley (WV); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Hourly pay with bonus package

Identity theft protection

Corporate discount program

Earned Wage Access

Discount and Rewards Marketplace

Advancement opportunities as tax pro

Tax preparation training and PTIN

Job summary

Jackson Hewitt Inc. hires a Client Service Associate to be the friendly face in our offices, delivering exceptional client experiences and providing essential support. You will engage with clients, confirm appointments, and help keep clients informed during wait times.

The role emphasizes strong communication in a welcoming environment, with opportunities to learn, grow, and advance within the organization while enjoying flexible scheduling and onboarding training.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients to ensure exceptional experiences.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to customers.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Customer service experience

Retail environment experience

Willingness to learn

Tools

Basic computer proficiency

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options – Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role