Client Service Analyst

GEODIS; Brentwood (TN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Rain financial wellness app

Telemedical access

Health, dental, and vision insurance

401k match

Paid maternity and paternity leave

Career development programs

Employee discounts

Fitness class discounts

Wellness programs

Daycare discount

Volunteer opportunities

Job summary

GEODIS in Brentwood, TN is seeking an Analyst CX to turn data into meaningful insights for account managers, operations, and customers. You will translate complex data into clear dashboards, executive summaries, and business recommendations to support decision making.

This role partners across account management, finance, operations, engineering, solutions, and transportation to define KPIs, monitor trends, and produce weekly, monthly, and quarterly reports.

Qualifications

• 2+ years of related analytics, supply chain, logistics, operations, or reporting experience.
• Experience with data analysis, reporting, problem solving, and presentation development.
• Experience managing multiple assignments and meeting deadlines.

Responsibilities

• Translates complex data into clear dashboards, executive summaries, presentations, and business insights.
• Develops, maintains, and distributes KPI and performance dashboards for customer accounts, operations, and leadership.
• Collects, validates, and organizes data from multiple systems to ensure accurate and consistent reporting.
• Monitors operational and customer KPIs to identify trends, service gaps, risks, and improvement opportunities.
• Partners with account management and operations to define KPIs, targets, thresholds, and reporting requirements.
• Creates recurring weekly, monthly, and quarterly reporting for customer and internal business reviews.
• Investigates performance variances and summarizes key drivers, root causes, and recommended actions
• Supports customer health scorecards using operational, financial, service, and relationship metrics.
• Collaborates with operations, finance, engineering, solutions, transportation, and account management to validate findings and support decision-making.

Skills

Data analysis

Dashboard development

Presentation development

Problem solving

Multitask management

Power BI

SQL

Excel

PowerPoint

Outlook

Tools

Power BI

SQL

Excel

PowerPoint

Word

Outlook

Job description

Analyst CX

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we powerA Better Way to Deliverfor the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week.

Position Summary:

The Analyst CX helps account managers, operational leaders, and customers turn data into meaningfulinsights. Responsible for collecting, organizing, and analyzing information from multiple sources to trackperformance, identify trends, and uncover improvement opportunities. Supports account health reviews, business reviews, dashboards, reporting, and network modeling while partnering across account management, operations, finance, engineering, solutions, and transportation to strengthen customer performance and decision-making.

Your role on the team:

• Translates complex data into clear dashboards, executive summaries, presentations, and business insights.
• Develops, maintains, and distributes KPI and performance dashboards for customer accounts,operations, and leadership.
• Collects, validates, and organizes data from multiple systems to ensure accurate and consistentreporting.
• Monitors operational and customer KPIs to identify trends, service gaps, risks, and improvementopportunities.
• Partners with account management and operations to define KPIs, targets, thresholds, andreporting requirements.
• Creates recurring weekly, monthly, and quarterly reporting for customer and internal businessreviews.
• Investigates performance variances and summarizes key drivers, root causes, and recommendedactions
• Supports customer health scorecards using operational, financial, service, and relationshipmetrics.
• Collaborates with operations, finance, engineering, solutions, transportation, and account management to validate findings and support decision-making.

Other Duties

• As required and assigned
• Supports GEODIS’ programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSRand Sustainability

What you need:

• Minimum 2 years of related experience in analytics, supply chain, logistics, operations, finance, orreporting; or an equivalent combination of education and experience.
• Experience with data analysis, reporting, problem-solving, and presentation development.
• Experience managing multiple assignments and meeting deadlines.
• Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.
• Experience with Power BI and SQL, or similar tools preferred.
• Supply-chain, warehousing, transportation, or third-party logistics experience preferred

What you gain from joining our team:

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists throughFirstStopHealth available first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• + more!