Analyst CX

GEODIS; Brentwood (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Rain payroll access

Telemedicine

Health insurance after 30 days

Paid parental leave

Career development programs

Fitness discounts

Financial wellness programs

Volunteer opportunities

Job summary

GEODIS in Brentwood, TN, is seeking an Analyst CX to translate data into meaningful insights and dashboards. You will collect, validate, and organize data from multiple systems to support performance reviews and decision‑making.

The role partners across teams to define KPIs, produce recurring reports, and investigate variances. The ideal candidate brings 2+ years in analytics and strong Excel, Power BI, and SQL skills.

Qualifications

• 2+ years of analytics, supply chain, logistics, or reporting experience.
• Experience with data analysis, reporting, problem-solving, and presenting findings.
• Experience managing multiple assignments and meeting deadlines.
• Proficiency with Excel, PowerPoint, Word, and Outlook.
• Power BI and SQL experience preferred.
• Supply-chain or logistics exposure preferred.

Responsibilities

• Translates complex data into clear dashboards, executive summaries, presentations, and business insights.
• Develops, maintains, and distributes KPI and performance dashboards for customer accounts, operations, and leadership.
• Collects, validates, and organizes data from multiple systems to ensure accurate and consistent reporting.
• Monitors operational and customer KPIs to identify trends, service gaps, risks, and improvement opportunities.
• Partners with account management and operations to define KPIs, targets, thresholds, and reporting requirements.
• Creates recurring weekly, monthly, and quarterly reporting for customer and internal business reviews.
• Investigates performance variances and summarizes key drivers, root causes, and recommended actions.
• Supports customer health scorecards using operational, financial, service, and relationship metrics.
• Collaborates with operations, finance, engineering, solutions, transportation, and account management to validate findings and support decision‑making.

Skills

Analytical thinking

Data visualization

Reporting

Presentation skills

Time management

Tools

Power BI

SQL

Microsoft Excel

PowerPoint

Word

Outlook

Job description

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third‑party logistics provider (3PL), we power A Better Way to Deliver for the world’s top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week.

Position Summary

The Analyst CX helps account managers, operational leaders, and customers turn data into meaningful insights. Responsible for collecting, organizing, and analyzing information from multiple sources to track performance, identify trends, and uncover improvement opportunities. Supports account health reviews, business reviews, dashboards, reporting, and network modeling while partnering across account management, operations, finance, engineering, solutions, and transportation to strengthen customer performance and decision‑making.

Your role on the team

• Translates complex data into clear dashboards, executive summaries, presentations, and business insights.
• Develops, maintains, and distributes KPI and performance dashboards for customer accounts, operations, and leadership.
• Collects, validates, and organizes data from multiple systems to ensure accurate and consistent reporting.
• Monitors operational and customer KPIs to identify trends, service gaps, risks, and improvement opportunities.
• Partners with account management and operations to define KPIs, targets, thresholds, and reporting requirements.
• Creates recurring weekly, monthly, and quarterly reporting for customer and internal business reviews.
• Investigates performance variances and summarizes key drivers, root causes, and recommended actions.
• Supports customer health scorecards using operational, financial, service, and relationship metrics.
• Collaborates with operations, finance, engineering, solutions, transportation, and account management to validate findings and support decision‑making.

Other Duties

• As required and assigned
• Supports GEODIS’ programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR and Sustainability

What you need

• Minimum 2 years of related experience in analytics, supply chain, logistics, operations, finance, or reporting; or an equivalent combination of education and experience.
• Experience with data analysis, reporting, problem‑solving, and presentation development.
• Experience managing multiple assignments and meeting deadlines.
• Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.
• Experience with Power BI and SQL, or similar tools preferred.
• Supply‑chain, warehousing, transportation, or third‑party logistics experience preferred

What you gain from joining our team

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.