Operations Manager- Final Mile

GEODIS; Canton (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Rain financial wellness app access

Telemedical access on day one

Health, dental, vision insurance

401k opportunity

Paid maternity/parental leave

Career development programs

Employee discounts

Wellness and fitness perks

Daycare discount program

Volunteer opportunities

Job summary

GEODIS is hiring an Operations Manager- Final Mile to lead warehouse operations, shipping accuracy, KPI delivery, and staff development at our distribution center. You will coordinate with customer service and sales, ensuring safe, compliant, and efficient workflows while partnering with engineering on layout optimizations.

The role requires strong analytical, communication, and problem-solving skills, plus experience with warehouse and labor management systems and lean certifications.

Qualifications

• Lean certifications preferred.
• PC literate with Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to read, analyze, and interpret business materials.
• Ability to write reports and procedures.
• Ability to present information to groups of managers and customers.
• Ability to solve practical problems with limited standardization.

Responsibilities

• Establishes and leads operational procedures for shipments and inventory.
• Maintains physical condition of warehouse and equipment.
• Submits repairs and replacement requisitions.
• Coordinates warehouse activities with customer service and sales.
• Partners with customers to maintain satisfaction and address requests.
• Ensures safe operation and compliance with standards.
• Monitors KPI for profitability and productivity of the distribution center.
• Oversees staffing, training, and development of employees.
• Manages budget and P&L for the operation.
• Addresses complaints and resolves problems.

Skills

Lean certifications

PC literate

Microsoft Word

Excel

Outlook

PowerPoint

Analytical reading & reporting

Problem solving

Leadership & coaching

Tools

Warehouse Management System

Labor Management System

Job description

Operations Manager- Final Mile

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third‑party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Establishes and leads operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse/distribution center inventory current
• Ensures the physical condition of warehouse and equipment are properly maintained
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
• Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests
• Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security
• Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems
• Leads an efficient and successful operations while successfully mitigating any barriers to success
• Partners with engineering to implement and maintain proper layout of warehouse and product placement
• Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center
• Ensures adequate staffing, training, coaching and development for employees
• Reports employees’ hours worked to Payroll on a weekly basis
• Provides hands on management of the distribution center including interviewing, hiring, and training Supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
• Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable
• Effectively manages the budget and P&L of the operation
• Addresses complaints and resolves problems
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

What you need:

• Experience with warehouse management systems preferred
• Experience with labor management systems and productivity initiatives preferred
• Lean certifications preferred
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• + more!