Client Scheduling Lead – Midwest Operations

Veritext; Chicago, Northern (IL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match and retirement benefits

Earned wage access

Hybrid/remote options for many roles

Comprehensive health benefits

Job summary

Veritext is seeking a Client Scheduling Team Lead (Midwest) to manage deposition scheduling across multiple platforms, coordinating remote, in-person, and hybrid proceedings for clients and subcontractors.

You will mentor the Calendar team, drive scheduling accuracy, and deliver exceptional client service while resolving complex questions and ensuring assignments are set up for success.

Qualifications

• 2+ years of related scheduling/coordination experience.
• Proficiency in MS Office and relevant software packages.
• Excellent written and verbal communication skills.
• Customer service oriented with strong interpersonal skills.
• Detail oriented, organized, and able to multi-task.
• Proactive and motivated with strong problem solving and follow up skills.
• Ability to work independently and with a team.

Responsibilities

• Own the scheduling process for depositions and proceedings across Vision, Front, Snap Scheduling, MyVeritext, phone, and workflow channels—ensuring every detail is accurate and complete.
• Coordinate seamless proceedings by confirming participation (remote, in person, hybrid) and arranging court reporters, videographers, locations, exhibit management, and other services.
• Deliver exceptional client service by professionally supporting clients, court reporters, subcontractors, and internal teams while proactively addressing scheduling needs.
• Be the go-to scheduling expert, resolving complex client and reporter questions, reviewing case connections, profiles, and standing orders, and ensuring assignments are set up for success.
• Drive Operational Excellence by achieving high standards for notice entry, phone responsiveness, email conversations, data accuracy, and scheduling quality.
• Support and mentor the Calendar team by sharing expertise, assisting with training, and helping newer team members master calendar processes and procedures.
• Partner with Calendar leadership on workflows, teamwork, training initiatives, and regional/national projects to strengthen scheduling best practices.

Skills

MS Office

Communication

Customer service

Detail oriented

Multitasking

Teamwork

Proactive problem solving

Tools

Vision

Front

Snap Scheduling

MyVeritext

Job description

Veritext is seeking a Client Scheduling Team Lead (Midwest) to manage deposition scheduling across multiple platforms, coordinating remote, in-person, and hybrid proceedings for clients and subcontractors.

You will mentor the Calendar team, drive scheduling accuracy, and deliver exceptional client service while resolving complex questions and ensuring assignments are set up for success.