Client Scheduling - Client Scheduling - Team Lead

Veritext Legal Solutions; Chicago (IL); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Hybrid/Remote options

Wellness resources

Learning & development

Career growth programs

Job summary

Veritext is seeking a Client Scheduling Team Lead (Midwest) to oversee deposition scheduling across multiple platforms and channels. You will ensure every detail is accurate, coordinate in-person, remote, and hybrid proceedings, and partner with reporters, locations and services to deliver seamless experiences.

You will mentor the Calendar team, drive operational excellence, and support regional projects while maintaining exceptional client service and data integrity.

Qualifications

• 2+ years of related scheduling or administrative experience.
• Proficiency in MS Office.
• Proficiency in scheduling software packages.
• Excellent written and verbal communication skills.
• Customer service oriented with strong interpersonal skills.
• Must be detail oriented and able to multi-task.

Responsibilities

• Own the scheduling process for depositions across Vision, Front, Snap Scheduling, MyVeritext and other channels.
• Coordinate proceedings by confirming participation modes (remote, in person, hybrid) and arranging court reporters and related services.
• Provide proactive client support to clients, reporters, subcontractors, and internal teams.
• Resolve complex scheduling questions and review case connections to ensure successful assignments.
• Drive operational excellence with accurate data entry, timely responses, and high scheduling quality.
• Mentor and support the Calendar team through training, check-ins, and knowledge sharing.
• Collaborate with Calendar leadership on workflows and regional/national projects.

Skills

MS Office

Scheduling software

Communication skills

Customer service

Detail oriented

Team collaboration

Tools

Vision

Front

Snap Scheduling

MyVeritext

Job description

At Veritext, we focus on the details – so legal teams can focus on the case.

About The Role

Providing our clients with exceptional service is the foundation of our business. As a Client Scheduling Team Lead (Midwest), you will manage all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place.

What You'll Get To Do

• Own the scheduling process for depositions and proceedings across Vision, Front, Snap Scheduling, MyVeritext, phone, and workflow channels—ensuring every detail is accurate and complete.
• Coordinate seamless proceedings by confirming how all parties will participate—remote, in person, or hybrid and arranging court reporters, videographers, locations, exhibit management, and other required services.
• Deliver exceptional client service by professionally supporting clients, court reporters, subcontractors, and internal teams while proactively addressing scheduling needs.
• Be the go-to scheduling expert, confidently resolving complex client and reporter questions, reviewing case connections, profiles, and standing orders, and ensuring assignments are set up for success.
• Drive Operational Excellence by consistently achieving high standards for notice entry, phone responsiveness, email conversations, data accuracy, and scheduling quality.
• Support and mentor the Calendar team by sharing expertise, assisting with training, holding check-ins, and helping newer team members master calendar processes and procedures.
• Help shape how we work by partnering with Calendar leadership on workflows, team collaboration, training initiatives, and regional and national projects that strengthen scheduling best practices.

The Kind Of Teammate We're Looking For

• 2+ years of related experience
• Proficiency in MS Office required
• Proficiency in relevant software packages and applications
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Must be able to work both independently and with a team

Why You’ll Love Working At Veritext

We believe great work starts with feeling supported—at work and beyond. Our comprehensive total rewards package is designed to support your health, financial well‑being, career growth, and life outside of work.

• Competitive compensation & comprehensive benefits—Medical, dental, and vision coverage, plus company-paid life insurance and short- and long-term disability benefits.
• Financial wellness—A matched 401(k), earned wage access so you can access a portion of your earned pay before payday, and employee equity and referral programs.
• Work‑life balance—Generous paid time off, Paid Parental Leave, tuition reimbursement, and hybrid or remote work options for many roles based on business needs.
• Mental health & wellness support—Extensive resources and benefits designed to help you feel your best and thrive personally and professionally.
• Learning & career development—Ongoing training, mentorship, and resources to help you continue building your skills and growing your career.
• A culture where you can thrive—Join an engaging, collaborative, and inclusive workplace that values curiosity, initiative, creativity, and new ideas—with unique programs like Veritext Summer Camp and Wellness Week.
• Make an impact beyond your role—Through Veritext Cares , employees have opportunities to support local causes, give back, and make a difference in the communities where we live and work.

About Veritext

Veritext is the global leader in technology-enabled court reporting, litigation support, and Alternative Dispute Resolution (ADR) services. We partner with law firms, government agencies, and corporations to provide innovative solutions that help legal professionals navigate matters with greater efficiency, security, and confidence.

Our comprehensive services include court reporting, legal videography, mediation, arbitration, ombuds programs, remote solutions, and state-of-the-art conference and hearing spaces across North America. By combining industry-leading technology with an exceptional network of professionals and unparalleled client service, Veritext continues to redefine how legal services are delivered.

At Veritext, our people are at the center of our success. We foster a culture of collaboration, innovation, creativity, and belonging, where different perspectives, backgrounds, and experiences make us stronger. We are committed to creating an environment where employees feel welcomed, respected, supported, and empowered to contribute.

Veritext is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by federal, state, or local law.

About This Posting

Compensation ranges, when provided, represent the expected base pay range for this position. Actual compensation may vary based on factors including relevant experience, job-related knowledge and skills, qualifications, and geographic location.

Veritext participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm authorization to work in the United States.