Client Satisfaction Associate

Examity; United States; Remote; USD 4,000 - 6,000; Full time

Benefits offered by this job

Competitive salary

100% company-funded medical for you &

Professional working environment

Unlimited growth potential

Job summary

Examity is seeking a customer support specialist to manage incoming calls, tickets, emails and chats to the support queue, assisting with eligibility review, registration, and account support for candidates and clients.

This remote India opportunity involves rotating core hours, strong English communication, proficiency with Microsoft Office and web-based tools, and teamwork to deliver prompt, accurate service. Candidates should have 1–3 years of blended process experience with email and chat.

Qualifications

• 1–3 years of blended process experience with email and chat
• Excellent written and spoken English
• Strong customer service orientation and problem-solving abilities

Responsibilities

• Manage incoming Calls, Tickets, Emails and Chats to the Support queue
• Assist with eligibility review, registration, application processing, and account support for candidates and clients
• Cross-train on other accounts to support team members
• Provide technical and administration support to clients, proctors, and candidates
• Correspond with clients and candidates by phone, tickets, and email promptly and accurately
• Process scheduling and registration forms and eligibility reviews as needed
• Coordinate and manage CS projects within deadlines
• Respond to service requests

Skills

English communication

Microsoft Office

Problem solving

Teamwork

Job description

Role & responsibilities :

• Manages incoming Calls, Tickets, Emails and Chats to the Support queue.
• Works with team members within the Support team to assist with eligibility review, registration, application processing, and account support to candidates and clients.
• Cross-trains on other and/or all accounts to support team members.
• Provides prompt, knowledgeable, and helpful technical and administration support to clients, proctors, and candidates with online systems.
• Corresponds with clients and candidates by phone, tickets, and email in a prompt and accurate manner.
• Processes scheduling and registration forms, including eligibility review as necessary.
• Coordinates/manages CS projects within deadline.
• Responds to requests for service.

Additional Position Information:

• Remote India Opportunity
• Core Hours: Rotational Shift
• Core Days Worked: To be determined

Desired Attributes:

• Looking for 1 Year to 3 Years of experience in Blended process with Email and Chat process
• Strong Communication Skills in English (Read, Write and Spoken English)
• Strong technical skills - Proficiency in Microsoft Office software, general knowledge of web-based applications, and basic understanding of various internet browsers and operating systems.
• Excellent problem-solving abilities - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
• Highly professional with written, oral, and interpersonal skills - Focuses on solving conflict; Strong listening skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team experience and environment.

Our Company Values:

• Integrity. Honest, open and ethical practices
• Service. Remarkable service and personal leadership
• Innovation. Anticipate, challenge, and create
• Excellence. Quality through relentless improvement

The Benefits:

• Competitive salary
• 100% company-funded medical (for you AND your family!)
• Professional working environment
• Unlimited growth potential
• Great working environment with a team of exceptional people