Client Sales Lead

SIMONMILLER; Town of Florida (NY); On-site; USD 60,000 - 78,000; Full time

Job summary

SIMONMILLER is seeking a Full-Time Client Advisor to open and operate its first Palm Beach store. You will combine elevated clienteling with trusted key-holder and manager-on-duty responsibilities, building a client community from the ground up and driving store success.

As a trusted style authority, you will deliver personalized service, tell the SIMONMILLER story, and manage opening/closing, cash controls, and inventory accuracy while contributing to events and partnerships.

Qualifications

• Experience in luxury, contemporary, designer, specialty retail, hospitality, or another high-touch client environment.
• Proven ability to cultivate genuine client relationships and translate exceptional service into loyalty and repeat business.
• Commercial fluency across conversion, average order value, units per transaction, and other core retail performance measures.

Responsibilities

• Open and close the store as a trusted key holder and manager-on-duty.
• Deliver elevated client experiences and build a loyal client portfolio through tailored outreach.
• Provide confident styling, product storytelling, and cross-category recommendations to drive sales.
• Stay immersed in collections and brand initiatives while supporting events and partnerships.

Skills

Clienteling

Luxury retail

Relationship building

Closing sales

Sales analytics

CRM tools

Tools

CRM tools

Job description

Company Description

SIMONMILLER is a Los Angeles-based lifestyle brand that offers a playful, modern take on luxury across apparel and accessories. Guided by Creative Director Chelsea Hansford, the brand blends bold design, elevated materials, and a distinctive visual identity. SIMONMILLER is known for a contemporary, fashion-forward aesthetic that appeals to clients seeking creativity and quality. Team members join a nimble, design-driven environment where innovation, collaboration, and strong client relationships are central to the brand’s success.

Role Description

We are seeking a Full-Time Client Advisor to help open and operate SIMONMILLER’s first Palm Beach store. You will combine elevated clienteling with trusted key-holder and manager-on-duty responsibilities. This opportunity is ideal for someone who wants to build a client community from the ground up, influence a new store’s success, and grow alongside a bold luxury brand.

How You Will Make an Impact

• Create an elevated, highly personalized experience that makes every client feel seen, understood, and inspired.
• Bring the SIMONMILLER point of view to life through confident styling, compelling product storytelling, and thoughtful cross-category recommendations.
• Deliver individual and store results by strengthening conversion, average order value, units per transaction, and repeat business.
• Cultivate a loyal client portfolio through tailored outreach, appointment setting, memorable follow-up, and consistent relationship development.
• Serve as a trusted style authority for local, seasonal, and visiting clients, creating meaningful reasons to return each season.
• Stay immersed in collections, launches, materials, fit, and brand initiatives while contributing to events, activations, and community partnerships.
• Safeguard the business as a trusted key holder and manager on duty, owning opening and closing, cash controls, receiving, inventory accuracy, loss prevention, visual standards, and floor readiness.

What You Will Bring

• Experience in luxury, contemporary, designer, specialty retail, hospitality, or another high-touch client environment.
• A proven ability to cultivate genuine client relationships and translate exceptional service into loyalty and repeat business.
• A sophisticated clienteling approach supported by confident discovery, styling, product storytelling, cross-selling, and closing.
• Commercial fluency across conversion, average order value, units per transaction, and other core retail performance measures.
• Prior key-holder, opening and closing, cash-control, or manager-on-duty experience, with the judgment to lead the floor decisively.
• Exceptional communication, emotional intelligence, personal accountability, and the ability to anticipate what the client and business need next.
• A genuine affinity for fashion and the SIMONMILLER aesthetic, experience with CRM tools, and flexibility to work days, evenings, weekends, and holidays as business needs evolve.

Physical Requirements

• Remain standing and walking for extended periods and move throughout all areas of the store to support clients.
• Bend, reach, lift, carry, and move merchandise or fixtures weighing up to 25 pounds, with or without reasonable accommodation.

Join the Team

If you know how to make luxury feel personal, build a client book with intention, and bring confident energy to every interaction, we would love to meet you.

SIMONMILLER is committed to an inclusive hiring process and considers qualified applicants without regard to legally protected characteristics. Reasonable accommodations are available throughout the hiring process and employment.