Employee Benefits Client Services Specialist (Hybrid)

Venbrook; Irvine (CA); Hybrid; USD 28,000 - 45,000; Full time

Job summary

Venbrook seeks a Client Services Representative (CSR) in Irvine, CA, to support employees and HR contacts with day-to-day benefit inquiries in a high-volume, member-facing environment. You will resolve routine issues, escalate complex matters, and ensure a consistent member experience while reducing service interruptions for Client Management teams.

The role includes benefits and claims administration, escalation ownership, bilingual English/Spanish support when applicable, and CRM-based

Qualifications

• 1–3 years of employee benefits experience working at an insurance broker required
• Clear written and verbal communication skills
• Ability to manage high call and email volume
• Strong organization and follow‑through
• Professional and composed in time‑sensitive situations
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel)

Responsibilities

• Serves as the primary contact for benefit inquiries via phone and email.
• Explains coverage, eligibility, and benefit usage in clear terms to employees and HR contacts.
• Guides members through carrier portals, mobile applications, and ID card access.
• Supports employees during open enrollment periods.
• Provides bilingual support in English and Spanish when applicable.
• Documents all interactions and outcomes in the CRM system.
• Tracks open items through resolution and partners with Client Managers and Advocacy teams.

Skills

Clear written and verbal communication

Manage high call and email volume

Strong organization and follow-through

Bilingual English and Spanish

Microsoft Office Suite (Outlook, Word,

Education

Associate’s or Bachelor’s degree preferred

Tools

CRM systems

Benefits administration platforms

Microsoft Office Suite

Job description

Venbrook seeks a Client Services Representative (CSR) in Irvine, CA, to support employees and HR contacts with day-to-day benefit inquiries in a high-volume, member-facing environment. You will resolve routine issues, escalate complex matters, and ensure a consistent member experience while reducing service interruptions for Client Management teams.

The role includes benefits and claims administration, escalation ownership, bilingual English/Spanish support when applicable, and CRM-based