Client Representative - Law Firm

Kovitz Shifrin Nesbit; Indianapolis (IN); On-site; USD 31,000 - 44,000; Full time

Job summary

Kovitz Shifrin Nesbit is seeking a Client Representative for our Indianapolis, IN location. This role focuses on payments, collections, and timely resolution of outstanding accounts for homeowners, property managers, and attorneys.

Starting hourly rate is $27.47, with a full benefits package and a Monday–Friday 8:30am–4:30pm schedule, 35-hour workweek. The ideal candidate has 2+ years of administrative office experience, excellent communication, strong organizational skills, and the ability to

Qualifications

• 2+ years of administrative office experience.
• Strong organizational skills and attention to detail.
• Excellent verbal, written, and interpersonal communication.
• Team player who can work independently, prioritize, multi-task, and manage time in a fast-paced environment.
• Typing 50+ WPM with 90%+ accuracy.
• Ability to analyze basic legal documents and learn firm software.
• Coordinate communication and workflows.

Responsibilities

• Prepare demand letters, notices, and documentation.
• Communicate with attorneys, homeowners, board members, property managers, and other parties.
• Respond and resolve requests/issues reported by clients and/or third parties.
• Provide customer service to clients and management companies.
• Docket appropriate dates and details with timely follow up.
• Maintain clear and organized notes detailing daily activity on accounts in firm database.
• Enter billing for services and expenses incurred.
• Process payments received from debtors and third parties.
• E-file court documents.
• Assist attorneys with preparing files for court hearings.
• Complete mail service for lawsuits.
• Other duties as assigned.

Skills

Project management

Communication skills

Time management

Typing speed

Education

Post-secondary education

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

Full-time

Description

Job Summary:

Kovitz Shifrin Nesbit is growing! A leading and well-established law firm based in Illinois, is seeking a Client Representative for our Indianapolis, IN location. As a Client Representative, you'll be at the heart of our operations, working with homeowners, property managers, and attorneys to facilitate payments, manage collections, and ensure timely resolution of outstanding accounts. From preparing demand letters to managing cases, you’ll use your project management skills to juggle multiple priorities, deadlines, and deliverables while keeping our clients’ needs front and center. This position offers the chance to be at the heart of a thriving company and contribute to its continued success.

The starting hourly rate for this role is $27.47, contingent upon level of legal experience. KSN offers a full benefits package including medical, dental, vision, medical expense reimbursement plan, short and long-term disability, basic life/AD & D coverage, voluntary life insurance, critical illness, accident, hospital, and a retirement plan for eligible employees. The business hours for this non-exempt, in-office position are 8:30am to 4:30pm, Monday- Friday, and it follows a 35-hour workweek.

Duties/Responsibilities:

• Prepare demand letters, notices, and documentation.
• Communicate with attorneys, homeowners, board members, property managers, and other parties.
• Respond and resolve requests/issues reported by clients and/or third parties.
• Provide customer service to clients and management companies.
• Docket appropriate dates and details with timely follow up.
• Maintain clear and organized notes detailing daily activity on accounts in firm database.
• Enter billing for services and expenses incurred.
• Process payments received from debtors and third parties.
• E-file court documents.
• Assist attorneys with preparing files for court hearings.
• Complete mail service for lawsuits.
• Other duties as assigned.

Qualifications & Required Skills:

Preferred:

• Project management skills.
• Post-secondary education.
• Intermediate experience with Microsoft Office (Outlook, Word, Excel).
• Experience with Adobe Acrobat.

Required:

• 2+ years of administrative office experience.
• Strong organizational skills, attention to detail, and accuracy.
• Excellent verbal, written, and interpersonal communication skills, with professional telephone etiquette.
• Team player who can work independently, prioritize, multi-task, and manage time effectively in a fast-paced environment.
• Ability to analyze basic legal documents and learn software of the firm.
• Ability to coordinate communication and workflows.
• Proactive problem-solver with strong analytical skills.
• Typing: 50+ WPM with 90%+ accuracy.

DISCLAIMERS:

Equal Employment Opportunity

KSN is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, military/veteran status, or any other status protected by applicable federal, state, or local law, including the laws of Illinois, Florida, and Indiana.

Reasonable Accommodation

KSN is committed to complying with the Americans with Disabilities Act (ADA), the ADA Amendments Act, and applicable state disability laws. Applicants or employees who require a reasonable accommodation to perform the essential functions of this position, or to participate in the application process, should contact Human Resources to initiate the interactive accommodation process.

Employment Eligibility

All employees must be legally authorized to work in the United States. KSN participates in E-Verify to confirm the employment eligibility of individuals hired by the firm, as required by federal law.

At-Will Employment

This job description is not a contract of employment and does not guarantee employment for any specific duration. Employment with KSN is at-will: either the employee or the Firm may terminate the employment relationship at any time, for any reason not prohibited by law, with or without notice. This document does not create express or implied contractual rights and may be modified at the Firm's discretion without prior notice.

Employment Eligibility Disclaimer

We participate in the federal E-Verify program to confirm the employment eligibility of all newly hired employees.