Client Representative - Law Firm

Kovitz Shifrin Nesbit; Boca Raton (FL); Hybrid; USD 44,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Retirement plan

Job summary

Kovitz Shifrin Nesbit seeks a Client Representative in Boca Raton, FL. You will facilitate payments, manage collections, and coordinate with homeowners, attorneys, and managers to resolve outstanding accounts.

The role covers drafting demand letters, maintaining case files, and supporting attorneys with filings and service of process. Remote work may be possible depending on commute and business needs.

Qualifications

• 2+ years of administrative office experience required.
• Strong organizational skills, attention to detail, and accuracy.
• Excellent verbal, written, and interpersonal communication skills, with professional telephone etiquette.
• Team player who can work independently, prioritize, multi-task, and manage time effectively in a fast-paced environment.
• Ability to analyze basic legal documents and learn firm software.

Responsibilities

• Prepare demand letters, notices, pleadings, and other legal correspondence with minimal attorney revision.
• Communicate professionally with attorneys, homeowners, board members, property managers, clients, and third parties to provide exceptional service.
• Open new matters promptly and accurately, including verifying ownership information and documents.
• Maintain organized litigation files, case notes, and records in the case management system.
• Docket deadlines and monitor case activity to ensure timely follow-up through resolution.

Skills

Administrative experience

Organizational skills

Attention to detail

Communication skills

Telephone etiquette

Time management

Typing 50+ WPM

Education

Post-secondary education

Tools

Microsoft Office

Adobe Acrobat

Job description

Full-time

Description

Job Summary: Kovitz Shifrin Nesbit is growing! A leading and well-established law firm based in Illinois is seeking a Client Representative for our Boca Raton, FL location. As a Client Representative, you'll be at the heart of our operations, working with homeowners, property managers, and attorneys to facilitate payments, manage collections, and ensure timely resolution of outstanding accounts. From preparing demand letters to managing cases, you’ll use your project management skills to juggle multiple priorities, deadlines, and deliverables while keeping our clients’ needs front and center. This position offers the chance to be at the heart of a thriving company and contribute to its continued success.

The starting hourly rate for this role is $25.00, contingent upon level of legal experience and location. KSN offers a full benefits package including medical, dental, vision, medical expense reimbursement plan, short and long-term disability, basic life/AD & D coverage, voluntary life insurance, critical illness, accident, hospital, and a retirement plan for eligible employees. The business hours for this non-exempt position are 9:00am to 5:00pm, Monday- Friday, and it follows a 40-hour workweek. Candidate must live in either EST or CST time zones. Depending on commute time to the office, this role offers the flexibility of a fully remote work environment.

Duties/Responsibilities

• Prepare demand letters, notices, pleadings, and other legal correspondence requiring minimal attorney revision.


• Communicate professionally with attorneys, homeowners, board members, property managers, clients, and third parties to provide exceptional customer service and resolve inquiries in a timely manner.


• Open new matters promptly and accurately, including verifying ownership information, mailing addresses, and governing document violations.


• Maintain organized litigation files, detailed case notes, and accurate records within the firm's case management system.


• Docket deadlines, monitor case activity, and ensure timely follow-up to effectively manage matters from intake through resolution.


• Prepare and electronically file court documents, complete service of process for lawsuits, and assist attorneys with hearing and trial preparation.


• Process payments, enter billing for services and expenses, and maintain accurate financial records related to assigned matters.


• Ensure matters progress efficiently while meeting established deadlines and maintaining a high level of accuracy and organization.


• Perform other duties as assigned.

Qualifications & Required Skills

Preferred

• Law office administrative experience.


• Project management skills.


• Post-secondary education.


• Intermediate experience with Microsoft Office (Outlook, Word, Excel).


• Experience with Adobe Acrobat.

Required

• 2+ years of administrative office experience required.


• Strong organizational skills, attention to detail, and accuracy.


• Excellent verbal, written, and interpersonal communication skills, with professional telephone etiquette.


• Team player who can work independently, prioritize, multi-task, and manage time effectively in a fast-paced environment.


• Ability to analyze basic legal documents and learn software of the firm.


• Ability to coordinate communication and workflows.


• Proactive problem-solver with strong analytical skills.


• Typing: 50+ WPM with 90%+ accuracy.

DISCLAIMERS

Equal Employment Opportunity

KSN is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, military/veteran status, or any other status protected by applicable federal, state, or local law, including the laws of Illinois, Florida, and Indiana.

Reasonable Accommodation

KSN is committed to complying with the Americans with Disabilities Act (ADA), the ADA Amendments Act, and applicable state disability laws. Applicants or employees who require a reasonable accommodation to perform the essential functions of this position, or to participate in the application process, should contact Human Resources to initiate the interactive accommodation process.

Employment Eligibility

All employees must be legally authorized to work in the United States. KSN participates in E-Verify to confirm the employment eligibility of individuals hired by the firm, as required by federal law.

At-Will Employment

This job description is not a contract of employment and does not guarantee employment for any specific duration. Employment with KSN is at-will: either the employee or the Firm may terminate the employment relationship at any time, for any reason not prohibited by law, with or without notice. This document does not create express or implied contractual rights and may be modified at the Firm's discretion without prior notice.