Client Representative / Customer Service Representative

TecTammina; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A vehicle rental company in Columbus, Ohio is seeking a Client Representative to manage vehicle inventory and ensure exceptional customer service. Responsibilities include conducting inspections on rental returns, managing routine vehicle maintenance, and maintaining relationships with service shops. The ideal candidate will have strong customer service skills and experience in vehicle management. This is a full-time permanent position that offers ongoing projects designated by management.

Qualifications

• Experience in customer service, particularly in vehicle management.
• Ability to conduct thorough vehicle inspections.
• Strong communication skills for customer interaction.

Responsibilities

• Conduct inspections on rental vehicle returns.
• Manage vehicle inventory including maintenance records.
• Provide exceptional customer service and assist in customer interactions.

Skills

Customer service

Vehicle inspection

Inventory management

Communication skills

Job description

Client Representative / Customer Service Representative

Responsible for management of all vehicles in Columbus, OH.

• Conduct multi-point inspection on rental returns and identify mechanical and physical concerns.
• Conduct routine vehicle inventory including new purchases, rental returns and vehicles in service or repair.
• Manage routine maintenance of vehicles.
• Ensure vehicles are properly badged, cleaned and prepped for future rentals.
• Maintain positive relationships with external body & service shops.
• Transport vehicles to and from service & repair facilities.
• Work with body shops for damage estimates and timely repairs.
• Assist transportation department in transporting inbound and outbound vehicles.
• Face to face customer interaction.
• Provide exceptional customer service.
• Review processes and make recommendations as needed.
• Other projects as designated by management.

The position would report to the NE Regional Account Executive, Columbus, Ohio.

Job Status: Permanent / Full time postion