Reception Center Agent - Columbus Auto Group

Columbus Auto Group; Columbus (IN); On-site; USD 17,000 - 24,000; Full time

Job summary

Columbus Auto Group in Columbus, IN is seeking an enthusiastic Reception Center Agent to be the first point of contact for customers across the group of dealerships. This entry-level role focuses on professional communication, organization, and reliable scheduling of service appointments.

You will answer inbound calls, connect callers to the right department, document missed calls, confirm next-day service appointments, respond to OnStar alerts, and issue service reminders to returning

Qualifications

• Pleasant, organized, coachable.

Responsibilities

• Answer inbound calls for all dealerships in the group.
• Connect callers to the appropriate department or individual.
• Provide detailed messages for missed calls.
• Schedule all service appointment requests.
• Respond to OnStar alerts by contacting customers regarding the maintenance suggested, and scheduling the service appointment.
• Service reminders for newly purchased customers to schedule and return for their first maintenance.

Skills

Pleasant

Organized

Coachable

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Reception Center Agent - Columbus Auto Group

Columbus, IN, US

3 days ago Requisition ID: 1569

Salary Range: $15.00 To $15.00 Hourly

Reception Center Agent

This entry level position is perfect for anyone interested in developing lifelong skills in customerservice, professionalism, critical thinking and problem solving. In doing so, they will create a strong foundation if interested in a career in Automotive Sales or Service.

The Columbus Auto Group Reception Center Agent has many important responsibilities including, but not limited to:

• Answer inbound calls for all dealerships in the group
• Connect callers to the appropriate department or individual
• Provide detailed messages for missed calls
• Schedule all service appointment requests
• Respond to OnStar alerts by contacting customers regarding the maintenance suggested, and schedulingthe service appointment.
• Service Reminders for newly purchased customers to schedule and return for theirfirst maintenance.

• Answer inbound calls for all dealerships in the group
• Connect callers to the appropriate department or individual
• Provide detailed messages for missed calls
• Schedule all service appointment requests
• Confirm next day Service Appointments
• Respond to OnStar alerts by contacting customers regarding the maintenance suggested, and schedulingthe service appointment.
• Service Reminders for newly purchased customers to schedule and return for theirfirst maintenance.

Requirements: Pleasant, organized, coachable.